Azzahra Training And Consultancy

Education Services Assistant (Student Registration &amp; Operations)
About Azzahra Online Tuition
Azzahra Online Tuition is an online tuition provider offering educational programmes for preschool and school students, covering the Malaysian national curriculum (KPM), IGCSE, KAFA, Quran recitation classes, as well as learning programmes for adults.
As our business continues to grow, we are looking for a responsible, organised and proactive Education Services Assistant to support student registration, parent communication and the daily operations of our online tuition programmes.
The ideal candidate should have good communication skills, strong attention to detail and a willingness to learn. We welcome individuals who are committed to providing a positive experience for parents, students and teachers.
Key Responsibilities
1. Student Registration and Enrolment
<ul>
<li>Manage student registration and enrolment processes for tuition programmes.</li>
<li>Assist parents with registration forms, programme information, class schedules and enrolment procedures.</li>
<li>Verify student information and ensure registration records are accurate and up to date.</li>
<li>Follow up on incomplete registrations and pending enrolments.</li>
<li>Maintain organised student records and registration documentation.</li>
</ul>
2. Parent Communication and Customer Service
<ul>
<li>Respond to enquiries from parents through WhatsApp and other communication channels used by the company.</li>
<li>Provide accurate information about tuition programmes, class schedules, fees and registration procedures.</li>
<li>Assist parents with routine questions and direct more complex matters to the relevant team members.</li>
<li>Communicate professionally, politely and promptly with parents.</li>
<li>Follow up on enquiries and support the registration process when required.</li>
</ul>
3. Class Scheduling and Operations Support
<ul>
<li>Assist in coordinating online class schedules and communicating schedule updates to parents, students and teachers.</li>
<li>Help monitor student attendance and maintain class-related records.</li>
<li>Communicate relevant class information, announcements and reminders.</li>
<li>Assist in resolving routine scheduling and class coordination issues.</li>
<li>Ensure administrative tasks related to daily class operations are completed accurately and on time.</li>
</ul>
4. Payment Records and Administrative Support
<ul>
<li>Update student payment records and registration status.</li>
<li>Assist in monitoring outstanding payments and sending payment reminders according to company procedures.</li>
<li>Maintain organised digital documents, spreadsheets and student databases.</li>
<li>Assist with the preparation of basic reports related to registrations, attendance and administrative activities.</li>
<li>Perform other administrative tasks related to education services and daily operations as assigned.</li>
</ul>
5. Team Coordination and Work Quality
<ul>
<li>Work closely with the administration team, education consultants and teachers to ensure smooth operations.</li>
<li>Follow established company procedures and communication guidelines.</li>
<li>Maintain confidentiality when handling student and parent information.</li>
<li>Identify administrative issues and report them to the relevant person.</li>
<li>Demonstrate initiative in improving work efficiency and service quality.</li>
</ul>
Qualifications and Requirements
<ul>
<li>Minimum SPM qualification; a Certificate or Diploma in Administration, Business, Education or a related field is an advantage.</li>
<li>Good written and verbal communication skills in Bahasa Melayu.</li>
<li>Basic English reading and writing skills.</li>
<li>Basic computer skills, including email, spreadsheets and online document management.</li>
<li>Familiarity with WhatsApp Business, Google Workspace or similar applications is an advantage.</li>
<li>Good organisational skills and attention to detail.</li>
<li>Able to manage multiple tasks and prioritise work effectively.</li>
<li>Responsible, disciplined, proactive and willing to learn.</li>
<li>Able to follow instructions, accept feedback and work according to established procedures.</li>
<li>Able to work independently while maintaining good teamwork.</li>
<li>Previous experience in administration, customer service, student registration or education services is an advantage, but candidates with the right attitude and willingness to learn are also encouraged to apply.</li>
</ul>
What We Offer
<ul>
<li>Practical experience in the online education industry.</li>
<li>Training and guidance on the company's administrative systems and procedures.</li>
<li>Opportunities to develop communication, coordination and organisational skills.</li>
<li>Exposure to student enrolment, customer service and education operations.</li>
<li>A collaborative working environment with opportunities for professional development.</li>
</ul>
Work Location
Azzahra Training and Consultancy Emerlad Avenue, Selayang, Selangor.
Working Hours
Monday to Friday: 12:00 PM – 10:00 PM Saturday and Sunday: 8:30 AM – 5:50 PM
Working hours include designated break and prayer times. The detailed work schedule and arrangements will be explained during the interview.
Rotational days off will be arranged according to the monthly schedule set by the company.
How to Apply
Interested candidates are invited to submit their updated resume for consideration.
Please include relevant work experience, administrative skills and any experience in customer service, student registration or education-related services.
We look forward to welcoming a responsible and committed individual to the Azzahra Online Tuition team.
Pay: RM1,800.00 - RM2,300.00 per month
Benefits:
<ul>
<li>Opportunities for promotion</li>
<li>Professional development</li>
</ul>
Application Question(s):
<ul>
<li>Do you smoke or vape?</li>
</ul>
Education:
<ul>
<li>STM/STPM (Preferred)</li>
</ul>
Experience:
<ul>
<li>Administration: 1 year (Preferred)</li>
</ul>
Language:
<ul>
<li>English (Preferred)</li>
<li>Bahasa (Required)</li>
</ul>
Location:
<ul>
<li>Selayang (Required)</li>
</ul>
Work Location: On the road

EDUCATION SERVICES ASSISTANT

EDUCATION SERVICES ASSISTANT

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