Education Services Associate (Student Services)

About the role

COMPASS EDUCATION is seeking a Student Services & Administration professional to support our education centre operations. You will be the friendly and professional first point of contact for parents and students, handling enquiries, managing administrative documentation, and coordinating programme logistics to ensure smooth day-to-day operations.

Key responsibilities

• Contact students and parents, providing friendly, professional and responsive customer service.
• Handle enquiries and requests via phone, email, messaging platforms and in-person consultations.
• Follow up with students and parents on registrations, schedules, documents and other administrative matters.
• Assist with student onboarding, orientation sessions and centre activities.
• Maintain accurate student records, databases and administrative documentation.
• Assist with preparing reports, schedules and other operational materials.
• Ensure student information and records are kept up to date and handled with confidentiality.
• Coordinate class schedules, product materials and other programme logistics.
• Coordinate with teachers, counsellors and internal departments.
• Support education fairs, seminars, workshops and other student-facing events.

Requirement

• Diploma holder or above / Bachelor's degree in Education, Business Administration, Communications or a related discipline.
• 1-2 years of relevant experience in customer service, administration, student services or the education sector is an advantage.
• Fresh graduates with a strong profile and positive attitude are welcome to apply.
• Customer-oriented, patient, approachable and professional when dealing with students and parents.
• Good communication, interpersonal and problem-solving skills.
• Strong organisational skills and attention to detail.
• Able to multitask and work effectively in a fast-paced environment.
• Responsible, reliable and willing to take ownership of assigned tasks.
• Good proficiency in MS Office applications; experience with CRM or student management systems is an advantage.
• Good command of written and spoken English and Chinese; Cantonese and Putonghua/Mandarin are required.

About us

COMPASS EDUCATION is a leading Hong Kong-based education and career consultancy dedicated to guiding students through progressive academic pathways. We serve as a warm, reliable, and result-oriented platform that simplifies the complex journey of studying and working abroad, connecting our clients to infinite possibilities.

Benefits

• Competitive salary commensurate with qualifications and experience.
• Structured on-the-job training and opportunities for career development.
• Competitive fringe benefits.
• A supportive, transparent, and collaborative working culture.