Education Support Officer

• Multiple Casual positions available based onsite at our South-East locations; Dandenong, Noble Park, Springvale and Narre Warren

• Customer service and administration support to internal stakeholders, and current and prospective clients

• Hourly rate is $39.40 + 12% super

• Other benefits include:

• Supportive environment and caring work culture with work/life balance

• Cultural Diversity

• Flare Employee Discounts Program

• Employee Assistance Program (EAP)

AMES Australia acknowledges the traditional custodians of the lands and waters where we live and work. We pay respect to their elders past, present and emerging.

*AMES Australia offers cultural, ceremonial, and representative leave to support Aboriginal and Torres Strait Islander employees in observing significant cultural practices, attending community meetings and ceremonies, and fulfilling official duties with the First Peoples’ Assembly of Victoria.

About the position

We are seeking applications for multiple Education Support Officer positions at our South-East locations. If successful, you will provide effective and quality customer service and administration support to internal stakeholders and current and prospective clients.

To be considered for this position you will be able to demonstrate the following key selection criteria:

• Minimum of Certificate III in Business Administration or similar field; and/or at least 3 years' experience in an administration role
• Ability and willingness to work across multiple sites as required in the North West Education Hub
• Proven experience in the provision of administrative support in a funded/contracted setting, including the ability to communicate with a range of people (for example, CALD communities and difficult clients)
• Demonstrated knowledge of various administrative functions in Education programs including SEE, Skills First, AMEP and ACFE
• High level IT skills including use of online platforms in registering and enrolling Education clients
• Proficient in STRATA, MS Outlook, Word, Excel, PowerPoint and Teams
• Demonstrated experience and ability in using online platforms to support clients and client data reporting
• Demonstrated ability to take initiative, problem solve and take the extra mile to engage clients
• Experience working with client management systems (STRATA) and/or government reporting systems (ARMS, VET Online, SVTS, inputting and extracting data
• Possess strong organisational and time management skills
• Exposure to financial processes, payments and/or petty cash management
• Ability to work both independently and collaboratively as part of a team in a busy environment
• Excellent spoken and written communication and presentation skills

To apply for this position please submit:

• Your current resume
• Cover letter addressing the key selection criteria outlined above

Applications for this position will be accepted up to 6 pm on Friday, 18 September 2026, however interviews and other selection processes will commence as suitable applications are received.

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

For more information about our commitment to Diversity and Inclusion please click here.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act.  Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights.