Education Technology Analyst II

*This position is contingent upon contract award*

Job purpose

The Education Technology Analyst provides technical expertise, content-development support, account administration, training, and issue management for the CDET Learning Support System and DPME programs.

Duties and responsibilities

• Provide technical expertise for using and managing the CDET LSS.
• Work with tier 1 support personnel and management to refine tier 1 technical support strategies.
• Coordinate with and train tier 1 support personnel.
• Produce multimedia educational course content.
• Establish requested student and instructor LMS MOODLE accounts and courses.
• Develop and deliver training materials (tutorials) on educational technology to instructors, course directors, RDs, chief instructors and staff electronically.
• Recommend technical solutions to adapt course distribution and content delivery to diverse user populations and technical environments.
• Develop graphics, user interfaces, HTML5 animations, databases, technical procedure documentation, videos, documents, spreadsheets and audio files for instructional use in multiple formats.
• Establish course organization, database management and design.
• Conduct research and development of new system features.
• Coordinate with course developers to aid with technical aspects regarding development of courses within the LMS MOODLE.
• Act as point of contact for submitting trouble tickets and managing technical issues such as bug fixes, upgrades and routine maintenance downtime with the LMS.
• Convert assessments for electronic delivery via the LMS and government assessment tool.

Qualifications

• Moodle Administrator Certification (or equivalent LMS certification).
• A Bachelor's degree and six (6) additional years' experience, may be substituted if the professional lacks a Master's degree.

Education

• Bachelor's degree.
• Master's degree strongly desired.

Years of Relative Work Experience:

• Five (5) years of experience supporting learning management systems, educational technologies, or instructional technology programs.
• Experience implementing or administering LMS platforms.
• Experience providing technical support to instructors, curriculum developers, or faculty.

Clearance:

• Minimum Tier 1 background investigation and Government-access eligibility are required; an active Secret clearance is required before supporting classified events or tasks.