Educational Services Consultant

Education changes lives forever. It broadens horizons, breaks down barriers, and fires imaginations. Like the University of Oxford of which we are a part, we are committed to uncompromising standards, freedom of expression, and the enrichment of lives through education. This is our motivation, our purpose, and our mission. It is why 100% of the money we make is reinvested into education and research. It is why all 6,000 of us in 52 countries care deeply about reaching more people, in more places, with world-class learning and research materials and services.

About the position:

We are looking for a Educational Services Consultant to organize and coordinate the delivery of activities and services that support retention and upselling ensuring high-quality services are delivered efficiently and retention is maximized with positive user experience mainly in Strategical Accounts with the Oxford Quality Program.

The successful candidate should be a proactive and self-driven professional with strong problem-solving and decision-making capabilities, and a clear focus on achieving results. The role requires proven experience in teacher training, ELT and/or EMI teaching, an internationally or locally recognized teaching qualification, and exceptional presentation and facilitation skills.

This role should be based in Monterrey, Mexico.

Main responsibilities:

• In conjunction with Head of Sales, create services packages that generates low cost/effort to OUP and delivers high value/impact to partners by maximizing existing assets and resources
• Actively contribute to the development of innovative solutions that link to OUP’s strategy and deliver against short and long-term goals
• Responsible for the design of the OQ Program Schools Master Plans to guarantee high level service and achievement of targets defined for the 3 years of the contract.
• Manage Oxford Quality services packages as to ensure the services proposed to each is in accordance to the school main target.
• Resonsible for the planning and budgeting of annual activities and liase with Professional Development Services, Marketing, and Sales colleagues to deliver execution against agreed set of objectives
• Coordinate the work of external services providers ensuring OUP procedures and policies are followed, as well as the quality of deliverables.
• Work in collaboration with Sales team supporting them retain existing partner schools.
• Provide market analysis and competitive benchmarking acting as a subject matter expert for Services delivered in the market.
• Create KPIs on OQ and the Services packages to each Tier and ongoing reporting to measure effectiveness and identify opportunities for improvement.
• Responsible for  supporting the Sales Enablemnet team on the the continuous development of the Educational Consultants local Team with follow up in local language to the activities done globally.
• Comunication with the UK product Team working as a representative of the Mexico Market to share the market needs and organise research trips, focus groups and piloting of new products when needed.
• Adhere to OUP Ethical Policies

This is a full-time role. Travelling will be required.

About You:

The successful candidate will need to possess the following skills:

Essential:

• Educated to degree level with international or locally recognized teaching qualification.
• Experience in teacher training
• ELT/EMI teaching experience
• Excellent presentation skills
• Understanding of the Mexican Educational market
• High sense of organization and priority
• Effective communication skills
• C1 level of English or higher
• Good IT skills and the ability to learn new systems
• Proactive, independent, problem solver, decision maker and strongly goal oriented
• A strong self-starter able to analyse, look for and identify opportunities
• Ability to produce and deliver distance training
• Team Player with strong Leadership Skills

GJC Level: I6 (for internal purposes only)

We are committed to supporting diversity in our workforce and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.