EFS Program Assistant

One full-time position | Located at the main Livestock Exchange Campus (LSX 30th & L) | Monday - Friday 8:00 am - 5:00 pm Job Duties The Program Assistant will act as an ambassador for the Enrollment and Financial Services department, providing excellent customer service to all clients who come into the office. Primary responsibilities include clerical tasks, program screening, client advocacy and education, meeting logistics, and supply management.

• Greets and assists all clients to the office, providing excellent customer service to everyone.
• Answers incoming telephone calls and routes as needed.
• Educates clients on the various programs and services provided through the Enrollment & Financial Services department.
• Provides initial financial program screening on all clients. Completes renewals and enrollments for programs in which training has been provided. Directs clients needing more complex program assistance to the appropriate staff members within the department.
• Provides client advocacy to the Nebraska Department of Health and Human Services, among other entities, while appropriately documenting all communication in the Outreach Database.
• Participates in community outreach events as assigned.
• Assists the Enrollment & Financial Services Supervisor with reporting functions and special projects.

The tasks outlined above are intended to provide a general overview of the role and are not an exhaustive list of all duties, responsibilities, or job functions. Additional tasks may be assigned as needed to support the business, and responsibilities may evolve to meet the changing needs of the organization.