#EG IT Desktop Support

Responsibilities

• Perform Desktop Support services to users

• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

• Perform imaging/re-imaging

• Perform asset inventories

• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

• Updates Incident records

• Creates and updates work instructions (where necessary)

• Document standards and procedures (where necessary)

A little about you:

• Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365

• Clear Spoken & Written English.

• Possess at least one (1) of the following certifications or their equivalent:

CompTIA A+;

• CompTIA Security+;

• CompTIA Network+;

• Microsoft Certified: Windows Client; and

• Microsoft Certified: Managing Modern Desktops.

Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages Demonstrate knowledge in the support of workstations, and related components Good verbal and written communication skills Good coordination skills Ability to prioritize effectively and work with a sense of urgency Effectively communicates with teammates and managers

About NCS Group

We want to create the extraordinary, and to impact millions of people everyday.

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services.

We want to invest in you!

Great work is never done alone, and that’s why we also believe in creating a collaborative work environment to bring people with different expertise and talent together.

We create opportunities for our people to grow in our organization with well-defined career tracks and specializations to ensure that our people and talent can continuously deliver new value for our clients.

We’re here to make the extraordinary happen.

Learn more at ncs.co and our LinkedIn Career site.

All profiles are handled with highest level of confidentiality.

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