EHR Application Manager

Make a meaningful impact with ReDiscover.

ReDiscover is seeking a Manager, EHR Applications to provide technical and operational leadership for the organization’s electronic health record (EHR) applications. This is an opportunity for an experienced technology leader to guide and develop application support staff, strengthen system performance and data integrity, and help ensure the technology supporting behavioral health and substance use services meets the needs of staff and the individuals they serve.

The ideal candidate is a collaborative leader who brings strong supervisory experience, technical knowledge, and a passion for improving systems and developing people. The Manager, EHR Applications fosters a culture of continuous learning and operational excellence while partnering with clinical teams, department leaders, external vendors, the Department of Mental Health, and pay sources to support effective workflows, regulatory compliance, and quality care.

This role is a great opportunity for a technology leader who wants to combine team development, application management, process improvement, and meaningful behavioral health work.

Responsibilities

Team Leadership & Personnel Management

• Direct Supervision: Provide direct management, coaching, and strategic oversight to assigned EHR User Support Analysts and Senior Analysts.
• Performance & Culture: Foster a collaborative team environment that embodies ReDiscover's core values. Ensure the team meets support requests with technical excellence and operational efficiency.
• Resource Coordination: Manage workload distribution, evaluate staffing plans, and optimize internal helpdesk queues to align with departmental goals.

System Auditing, Compliance & Data Integrity

• Procedural Auditing: Conduct regular, structured system audits within the EHR environment to discover workflow bottlenecks or data entry deficiencies.
• PHI Safeguarding: Strictly safeguard Protected Health Information (written and electronic) in total compliance with HIPAA guidelines.
• Data Quality Management: Oversee the integrity of documentation processes, including the written input, scanning, and uploading of clinical data into the Electronic Medical Record (EMR) system.
• Records Administration: Coordinate the authorized requesting and releasing of client information or official medical records.

Training, Support & Optimization

• Program Development: Formulate, refine, and deliver comprehensive end-user training curricula and support materials for the EHR application.
• Deficiency Remediation: Design targeted training modules to actively resolve procedural deficiencies identified during routine system audits.
• End-User Engagement: Work collaboratively across IT and clinical divisions to ensure the broader user community understands, adopts, and utilizes the EHR software efficiently.

Stakeholder Collaboration & Vendor Relations

• Cross-Functional Rapport: Build strong partnerships with department leaders to accurately assess user needs and ensure the smooth implementation of new EHR software modules and workflows.
• Primary Liaison: Act as the authoritative primary interface bridging communications between the software vendor, the Department of Mental Health, and all primary pay sources.
• Client Centricity: Demonstrate culturally competent respect for all internal staff, external partners, clients, and guests through verbal and non-verbal behaviors, assisting them as needed.

Professional Development & Other Duties

• Mandatory Training: Complete all assigned, position-applicable professional development sessions deemed necessary by leadership, including new employee orientation.
• Operational Flexibility: Perform other duties as assigned by the Director of Healthcare Technology to support evolving tech strategies.

Qualifications

• Bachelor’s degree in Computer Science, Health Informatics, Healthcare Administration, Business Administration, or a closely related field. Equivalent years of combined technical and management experience will be considered in lieu of a degree.
• A valid state-issued driver’s license is required, along with adherence to ReDiscover’s safe driving standards and agency driving criteria (e.g., proof of liability insurance and a functional vehicle). These requirements must be maintained in accordance with ReDiscover policy at all times.
• Minimum of three (3) years working deeply within electronic health records (EHR/EMR) systems required. Behavioral Health and/or Qualifact’s Carelogic experience preferred.
• At least 2 years in a formal supervisory or team leadership role managing technical analysts.
• Direct experience handling state healthcare reporting or compliance (such as Department of Mental Health billing streams or clinical documentation rules) is highly preferred.
• Excellent customer service skills with a recovery focus.
• Strong written, oral, and interpersonal communication skills.
• Intermediate computer skills in typing/keyboarding, Microsoft Word and Excel programs as well as the use of email.

Why Join ReDiscover?

• Make a lasting difference in the lives of individuals and families in our community through technology that supports behavioral health and recovery services.
• Lead and develop application support professionals in a supportive, collaborative environment.
• Be part of a mission-driven nonprofit community mental health center with more than 50 years of community impact.
• Join a team of dedicated professionals committed to compassion, collaboration, inclusion, and growth.
• Help improve behavioral health services through EHR optimization, user training, data integrity, and continuous improvement.
• Build strong partnerships across clinical, technical, and external teams to strengthen workflows and support quality care.
• Work in a culture that values respect, excellence, inclusion, compassion, optimism, and recovery.

If you’re an experienced technology leader looking for an opportunity to combine technical expertise, team development, and process improvement while making a meaningful difference in behavioral health, we invite you to join ReDiscover.