EHR Support Specialist

The EHR support specialist coordinates EHR training, workflows & optimization

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story – consider joining us at Neighborhood!

You may be a great fit for our EHR Support Specialist if you like to optimize software or figure out why something isn’t working well. In this role you’ll enjoy helping others with technology while patiently teaching them how to do it themselves the next time.

About the Role:

As an EHR Support Specialist at our Federally Qualified Health Center (FQHC), you will combine your technical aptitude with your people skills to provide day to day support, training, troubleshooting, and optimization You’ll report to a project manager and will serve as a liaison between clinical, operational, and billing teams to help ensure that our EHR supports quality patient care. Key responsibilities include:

• Maintain end user EHR training and support
• Coordinate optimization of EHR, making it easier for employees to use and more effective for patient care
• Serve as the customer service point of contact for employees with EHR related questions

You will be primarily based at our Northwest location, 155 Lawn Ave, Buffalo but may also occasionally travel to other Neighborhood sites.

What it’s Like to Work at Neighborhood:

The top three words employees say describe the work environment are: teamwork, supportive, kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood earned “finalist” distinction in the competition for four consecutive years. We are a group of flexible and kind individuals who are open to each other’s ideas, and see opportunities to innovate and find solutions when challenges arise.

Education and Experience:

• High school diploma or equivalent
• 1-5 years of experience preferred
• FQHC or healthcare experience preferred
• Attention to detail; organized
• Knowledge of Athena medical and dental preferred
• Kindness: you treat each person with respect and compassion, valuing each person’s story
• Resiliency: you see opportunities to innovate and find solutions when challenges arise
• Teamwork: you are open to others’ unique perspectives, and will collaborate to meet shared goals

What We Offer:

Compensation: $26.75/hour - $28.00/hour

Benefits: You’ll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, paid lunch break, hybrid work options, generous paid time off and holidays.

About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide access to primary and integrated healthcare services all under one roof, regardless of a person’s ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We’re working toward a Western New York where all enjoy their highest level of health and wellbeing.

Neighborhood Health Center is an equal opportunity employer.

Education and Experience:

• High school diploma or equivalent
• 1-5 years of experience preferred
• FQHC or healthcare experience preferred
• Attention to detail; organized
• Knowledge of Athena medical and dental preferred
• Kindness: you treat each person with respect and compassion, valuing each person’s story
• Resiliency: you see opportunities to innovate and find solutions when challenges arise
• Teamwork: you are open to others’ unique perspectives, and will collaborate to meet shared goals