EHR Support Specialist

Overview

Join our dynamic team as an EHR Support Specialist, where you'll be at the forefront of ensuring seamless electronic health record (EHR) system operations. This vital role involves providing expert technical support, troubleshooting complex issues, and maintaining the integrity of our healthcare IT infrastructure. Your proactive approach will help healthcare providers deliver exceptional patient care by ensuring their digital tools function flawlessly. If you're passionate about IT support, eager to solve technical challenges, and thrive in a fast-paced environment, this opportunity is perfect for you!

Duties

• Provide comprehensive technical support for EHR systems, including troubleshooting software and hardware issues to ensure uninterrupted access and functionality.
• Manage help desk tickets efficiently using systems like ServiceNow or Jira, documenting issues clearly and following through on resolutions.
• Support network infrastructure components such as LAN, VPN, firewall configurations, TCP/IP protocols, DNS settings, and Cisco Meraki devices to maintain secure and reliable connectivity.
• Assist with desktop support tasks including hardware troubleshooting, operating system support (Windows, macOS, Linux), and software installations or updates.
• Manage Active Directory accounts, including user creation, permissions management, and GPO (Group Policy Object) configurations to enforce security policies.
• Collaborate with IT infrastructure teams on network administration tasks such as DNS management and TCP/IP troubleshooting to optimize system performance.
• Support mobile devices and computer hardware maintenance to ensure all equipment operates efficiently within the healthcare environment.

Qualifications

• Proven experience in IT support roles with a focus on help desk systems and technical troubleshooting.
• Strong knowledge of Microsoft Office applications and familiarity with Microsoft Windows Server environments.
• Hands-on experience with computer networking concepts including LAN/WAN, TCP/IP, VPNs, firewalls, and DNS management.
• Proficiency in operating systems such as Windows (including Windows support), macOS, and Linux.
• Familiarity with IT support tools like SCCM (System Center Configuration Manager), BMC Remedy, ServiceNow, Jira, and GPO management.
• Ability to troubleshoot hardware issues related to computer hardware components and peripherals.
• Excellent communication skills to provide clear customer support and collaborate effectively with healthcare staff and IT teams.
• Knowledge of Active Directory management and network administration best practices within a healthcare setting is highly desirable.

Join us in delivering exceptional technical support that empowers healthcare providers to focus on what matters most—patient care!

Pay: $45.00 - $50.00 per hour

Expected hours: 8.0 per week

Work Location: Remote