EHR Support Specialist

Remote

The client RHT Provider EHR Support Specialist is a key technical role supporting client's Rural Health Transformation Program (RHTP). This position focuses on assisting rural and underserved healthcare organizations in connecting to, and fully utilizing, client health information exchange. The Specialist provides expertise in Electronic Health Records (EHRs), healthcare interoperability, clinical workflow integration, and data quality improvement to ensure providers submit accurate, standards-aligned clinical data that supports statewide care coordination and population health goals. Additionally, this role will assist rural providers utilizing client tools and exchange services, such as client

Notify and the client provider clinical portal.

Key Responsibilities

EHR Integration & Technical Onboarding

• Lead rural provider onboarding to client, guiding organizations and EHR vendors through connection requirements, HL7 v2 exchange, C-CDA/CCD exchange, and services such as client

Notify.

• Conduct technical assessments of EHR capabilities, interface configurations, and data extraction workflows to identify readiness gaps and implementation needs.
• Coordinate with internal client and technical teams to support integration tickets, clarify requirements, and address data ingestion or transformation issues.

Healthcare Interoperability Standards & Compliance

• Provide expert guidance on interoperability standards including HL7 v2, C-CDA, CCD, USCDI, and client Interoperability Standards.
• Evaluate provider submissions for adherence to interoperability expectations and troubleshoot issues related to message structure, vocabulary standards, and transport methods.

Data Quality & Validation

• Review clinical data sent by providers for completeness, correctness, timeliness, and conformance to HIE requirements.
• Lead or assist with data quality uplift initiatives, including validation of HL7, ADT, CCD, and other structured clinical data.
• Work directly with providers and EHR vendors to identify root causes of data issues and support resolution through mapping guidance or workflow adjustments.

Training & Provider Support

• Deliver tailored technical assistance, trainings, and educational materials to help rural providers understand and utilize client tools.
• Collaborate with provider relations and business relations staff to support provider communication, training schedules, and project coordination.
• Assist providers in understanding data flows, reporting requirements, and best practices for interoperability.

Cross-Team & Program Collaboration

• Collaborate with client teams on interoperability and data quality initiatives.
• Support client's role in modernizing digital health infrastructure across rural client, including contributions to RHTP implementation and continuous improvement of onboarding processes.

Skill - Required / Desired - Amount of Experience

Experience with Electronic Health Record platforms such as Epic, Cerner/Oracle Health, Allscripts/Veradigm, or NextGen. - Required - 5 Years

Proficiency with healthcare interoperability standards including HL7 v2, C-CDA, CCD, FHIR, and USCDI. - Required - 5 Years

Experience validating structured clinical data and troubleshooting EHR integration issues. - Required - 5 Years

Ability to interpret clinical workflows and map them to data exchange requirements - Required - 3 Years

Strong communication skills with the ability to explain technical topics to non-technical stakeholders. - Required - 3 Years

Knowledge of HIPAA and health information privacy/security requirements. - Required - 3 Years

Experience supporting HIE onboarding, healthcare interoperability projects, or multi-vendor EHR environments. - Desired - 3 Years

Experience with SQL, interface engines, or data mapping tools. - Desired - 3 Years

Familiarity with state or federal digital health programs such as client initiatives, Medicaid, or NCQA DAV. - Desired - 3 Years

Experience working with rural or underserved provider settings. - Desired - 3 Years

Typical Experience**:** 84+ months

Notes**:**

Remote

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status