EI - Customer Service Associate

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We are currently seeking a Customer Service Associate. You may either be located in Dallas, TX or Morganton, NC. This position will support the West region.

The Customer Service Associate receives and processes customer orders; follows up and ensures shipment date is communicated and met. Works with the Supply Chain group on shortages/outages and communicates to the customer accordingly; responds to customers on pricing, formula codes and other customer requests; maintains and/or balances inventory-related accounts; manages and maintains on hand inventory at 3rd party Warehouses. Runs customer and sales reports; invoices month end consumption and maintains accurate on hand inventories. Assists in training new customer service associates and other support employees; acts as an internal/external resource for questions, research, etc.

Job Responsibilities:

• Performs all Customer Service Associate job responsibilities in an independent manner.
• Responsible for domestic and International accounts.
• Performs month-end closures.
• Responsible for issuing credits and invoices to customers.
• Takes ownership of problems and customers issues. Works independently to resolve issues until resolved. Works with other Siegwerk employees in other departments as needed to resolve issues.
• Maintains a positive and professional attitude at all times when working with internal and external customers.
• Promptly reports safety, environmental, and compliance concerns, including incidents, near misses, and spills.
• Actively participates in training, inspections, audits, emergency response, and continuous improvement efforts to help protect employees, contractors, property, the community, and the environment.
• Other duties as assigned.

Required Skills/Abilities:

• Excellent working knowledge of Microsoft Excel.
• SAP knowledge a plus.
• Expertise in management of consignment inventories, strongly preferred, accounting fundamentals.
• Previous manufacturing and knowledge/experience with logistics.
• Knowledge of ink systems a plus.
• Self-starter with the ability to multitask in a fast paced manufacturing environment.
• Excellent communication, organizational and teamwork ability required.
• Must be able to work both independently with little supervision as well as be an excellent team player.

Education and Experience:

One year certificate from college or technical school with some related experience and/or equivalent combination of education and experience. Previous work experience in a service capacity is required. 3-5 years of related experience required.

Are you interested?

Please apply at Siegwerk.com