ELD (Tech Support) – Fresher Hiring

Sieva Network Solutions is inviting applications from fresh graduates for a Tech Support role and is hiring for its exclusive US-based client (California), which specializes in manufacturing and selling GPS tracking and ELD (Electronic Logging Device) solutions across the United States.

B2B Platform: https://www.matrackinc.com⁠

This is an excellent opportunity for candidates who are eager to begin their career in technical support and customer service, while working with global clients.

*Key Responsibilities*

• Assist customers with queries related to GPS trackers and ELD systems

• Provide technical support via calls, emails, and chat

• Troubleshoot basic technical issues and guide customers effectively

• Learn and understand product features to become a product expert

• Maintain and update records using CRM/ticketing tools

• Ensure a high level of customer satisfaction and service quality

*Eligibility Criteria (Freshers Welcome)*

• Recent graduates (any stream) can apply

• Excellent communication skills (spoken & written English) are mandatory

• Basic computer proficiency (MS Word, Excel, Outlook)

• Quick learner with adaptability to new tools and processes

• Strong problem-solving skills and a customer-first mindset

• Must be comfortable working night shifts (US time zone)

*Preferred Skills*

• Basic understanding of GPS or technical products (not mandatory)

• Good analytical thinking and practical approach

• Positive attitude and strong team collaboration skills

*Important Notes*

• Work From Home opportunity (no relocation required)

• Candidates must be comfortable with night shifts

*Application Process*

• Send a 1-minute audio introduction to: [email protected]

• Fill out the application form: https://forms.gle/23Soh9QCix8JBmQn8

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: Remote