Eldercare Programme Executive (Cluster Lead)

Responsibilities

• Manage daily operations of community care programmes within the assigned cluster to ensure smooth delivery
• Act as the primary contact for beneficiaries, providing timely support and assistance
• Conduct beneficiary intake interviews and enter data accurately into records systems
• Plan and coordinate outreach activities and community events to engage beneficiaries and stakeholders
• Organize and oversee distributions of meals, grocery packs, and other support items to beneficiaries
• Collaborate with volunteers to facilitate befriending programmes and beneficiary visits
• Maintain comprehensive documentation and update records for accurate reporting and compliance
• Participate in hotline duty rotation to respond promptly to beneficiary enquiries
• Coordinate with internal teams and external partners to ensure beneficiaries receive appropriate services and support

Preferred competencies and qualifications

• Experience in community services, eldercare, or social programmes
• Proficiency in Chinese language to communicate effectively with Mandarin-speaking beneficiaries

Other Information

• Willingness to support occasional evening or weekend activities as required