Electrical Service Coordinator

Position Summary

The Service Coordinator is responsible for the day-to-day coordination of service operations within the Electrical and Fire Alarm Service Division. This role serves as the central point of contact between customers, field technicians, and office staff, ensuring service jobs are quoted, scheduled, dispatched, and billed accurately and efficiently. The ideal candidate is highly organized, an effective communicator, and comfortable managing multiple priorities in a fast-paced service environment.

Key Responsibilities

• Prepare and issue accurate quotes for electrical and fire alarm service jobs, including labor, materials, and pricing details.
• Schedule service jobs based on customer needs, technician availability, and job priority, including emergency and after-hours calls.
• Dispatch service technicians and field personnel to job sites, adjusting schedules in real time as priorities shift.
• Serve as the primary point of contact for customers regarding appointment windows, job status updates, and follow-up needs.
• Assist with billing and invoicing for completed service jobs, ensuring accurate documentation of labor, materials, and job details.
• Maintain accurate records of work orders, service tickets, job files, and scheduling logs in the company's service management system.
• Coordinate the procurement and availability of parts and materials needed for scheduled service calls.
• Communicate proactively with technicians, customers, and management to resolve scheduling conflicts or service issues.
• Support build-out and construction operations coordination as needed, including scheduling and tracking related service or punch-list items (a plus, not required).
• Assist with general administrative support for the service division as needed.

Qualifications

• High school diploma or equivalent required; associate degree or relevant certification preferred.
• 2+ years of experience in service coordination, dispatch, scheduling, or a related administrative role, preferably within the electrical, fire alarm, low-voltage, or related trades/service industry.
• Experience preparing quotes or estimates for service work preferred.
• Experience with billing and invoicing processes preferred.
• Experience with build-out or construction operations is a plus.
• Proficiency with scheduling/dispatch software, CRM, or ERP systems (BuildOps platform) preferred.
• Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
• Excellent verbal and written communication skills, with strong customer service orientation.
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• Ability to work collaboratively with technicians, customers, and management at all levels.

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Service Coordination or Dispatch: 2 years (Required)

Work Location: In person