Electrical Service Manager

***Position: Electrical Service Manager

Location: South Easton MA

Salary: $100,000-$115,000K/yr - DOE! + Excellent benefits package!*** Gas card and vehicle reimbursement when limited travel is needed Key Responsibilities

• Team Management: Supervise, mentor, and lead a team of service technicians. This

includes hiring, training, and conducting performance evaluations to ensure a skilled and

motivated workforce.

• Quality Assurance: Ensure all service work is performed to the highest quality standards,

adhering to industry best practices and manufacturer specifications.

• Customer Relationship Management: Build and maintain strong relationships with commercial

clients, addressing their concerns and ensuring their satisfaction with the service provided.

• Safety and Compliance: Promote a culture of safety among team members and ensure

adherence to all safety regulations and protocols. Monitor compliance with relevant laws, codes,

and industry standards.

• Inventory Management: Manage the inventory of parts and supplies needed for service,

ensuring adequate stock levels and cost-effectiveness.

• Service Coordination: Plan, schedule, and dispatch service calls to technicians, ensuring efficient

allocation of resources and timely response to client requests.

• On-Call Management: Manage and implement on-call rotation including ensuring that

technicians are prepared for upcoming rotations.

• Sales: Work with Sales team to gather on-site information, provide feedback on technical

questions and coordinate the approach on replacement projects. Also maintain consistent

growth by selling new maintenance contracts and service accounts.

• Training and Development: Stay updated with the latest industry trends, technologies,

and regulations. Provide training opportunities for technicians to enhance their skills and

knowledge.

• Continuous Improvement: Identify opportunities for process improvement and implement

initiatives to streamline service operations and enhance customer satisfaction.

Requirements

• In-depth knowledge of commercial electrical systems, equipment, and maintenance practices.
• Strong leadership and team-building skills, with the ability to motivate and inspire team

members.

• Excellent communication and interpersonal abilities to interact with clients, technicians, and

other stakeholders effectively.

• Strong problem-solving and decision-making capabilities.
• Proficiency in using Electrical software, scheduling tools, and computer applications.
• Knowledge of safety regulations, codes, and compliance requirements.
• Business acumen and a results-oriented mindset to achieve departmental goals and financial

targets

Experience

• 3-5 years Electrical Service Manger experience

Click This Link To Learn More About Crete United https://youtu.be/eArEfojheAc What We Offer

• Excellent Medical / Dental / Vision insurance package
• Vacation / PTO
• Company paid life insurance
• Long term/ short term disabliity
• Great work culture with room for advancement within the Relco and Crete networks
• 401K
• Gas card. Vehicle reimbursement