Electrical Service Technician

Residential Service Electrician
Handyman Heroes HH Plumbing & Electric Inc. | San Francisco Bay Area
Full-Time | Residential Service | Electrical Division
Join the Heroes
HH is a locally owned and operated home-service company proudly serving San Francisco, Marin County, the East Bay, and surrounding communities since 2015.
We're looking for an experienced Residential Service Electrician who takes pride in their craft, communicates well with customers, and wants to be part of a professional and growing service team.
This isn't just about completing electrical work. Our technicians are trusted advisors in our customers' homes. We expect our Heroes to listen to the customer, properly diagnose the issue, clearly explain their findings, provide appropriate options, and deliver a five-star experience from beginning to end.
If you're skilled in the trade, enjoy working with people, and believe in doing things the right way, we'd like to meet you.
Compensation & Benefits:
We believe great technicians should be rewarded for great performance.

• Competitive Pay: depending on experience and qualifications
• Performance Incentives: Opportunities to earn additional compensation based on individual and team performance
• Paid Training: Ongoing technical, customer-service, ServiceTitan, and professional development
• Paid Time Off: Vacation/PTO and applicable paid sick leave, plus comspny holidays
• Health Benefits: 100% for employee
• Company Vehicle: Eligible technicians may be assigned a fully equipped company service vehicle following successful completion of the introductory period
• Personal Vehicle Reimbursement: When a personal vehicle is required for authorized company business, applicable business mileage and approved business travel expenses are reimbursed in accordance with company policy and California law
• Company-Provided Technology: Software necessary to perform and document service calls
• Career Advancement: Opportunities to grow into senior technician, field supervisor, electrical manager, sales, training, or other leadership positions as the division grows

Schedule:

• Full-time position
• Typical schedule: Monday - Friday, 7:30 - 5
• Overtime opportunities: Yes
• Primary service area includes San Francisco, Marin County, San Mateo County, the East Bay, and surrounding Bay Area communities

Our goal is to provide technicians with a professional, organized schedule while maintaining the flexibility required in the residential service industry.
Your First 90 Days:
Our introductory period is designed to give new Heroes the training, support, and tools needed to succeed.
During your first 90 days, you'll learn and demonstrate proficiency in:

• Handyman Heroes HH Plumbing & Electric's customer-service process
• Electrical service and safety standards
• ServiceTitan Mobile
• Diagnosing and documenting electrical concerns
• Building and presenting customer options
• Proper use of our electrical pricebook
• Job photos, videos, notes, and summaries
• Communication with dispatch and the office
• Company safety procedures
• Customer communication and five-star service expectations

Technicians may be required to use their personal vehicle during the introductory period. Authorized business mileage and approved business travel expenses will be reimbursed in accordance with company policy.
Following successful completion of the introductory period, eligible technicians may be assigned a company service vehicle, based on position requirements, performance, driving eligibility, and vehicle availability.
What You'll Do:
As a Residential Service Electrician you will:

• Diagnose, troubleshoot, repair, and install residential electrical systems and equipment
• Perform work in accordance with the NEC, applicable local codes, manufacturer requirements, and company safety standards
• Listen to customers and thoroughly evaluate their electrical needs and concerns
• Clearly communicate findings, recommendations, and available solutions
• Build accurate estimates and present repair and installation options to customers
• Complete electrical repairs, installations, troubleshooting, and upgrades professionally and efficiently
• Inspect and test electrical systems to verify safe and proper operation
• Read and interpret electrical diagrams, schematics, plans, and technical information
• Use ServiceTitan Mobile to manage assigned calls, document findings, create and present estimates, add appropriate task codes, capture photos and videos, and complete job summaries
• Maintain clear communication with dispatch, project coordination, management, and other team members
• Properly document completed work so the customer and the next Hero understand exactly what was found and performed
• Maintain a clean, organized, and professional work area
• Protect customers' homes and property while performing work
• Follow established company service, documentation, safety, and customer-care processes
• Work collaboratively with other Heroes to ensure jobs are completed safely, efficiently, and correctly the first time

What We're Looking For:
We're looking for someone who brings both technical ability and the right attitude.
Qualifications

• Proven residential electrical service and troubleshooting experience
• Applicable California electrician certification when required for the work performed
• Strong knowledge of the National Electrical Code (NEC) and applicable local electrical requirements
• Ability to diagnose electrical problems and recommend appropriate solutions
• Experience performing residential repairs, installations, upgrades, and troubleshooting
• Ability to safely use electrical testing equipment, hand tools, and power tools
• Ability to read electrical diagrams, plans, and technical documentation
• Strong communication and customer-service skills
• Ability to explain technical issues to homeowners in clear, understandable language
• Experience preparing and presenting estimates
• Comfortable using mobile technology in the field
• ServiceTitan experience preferred but not required
• Strong attention to detail and commitment to quality workmanship
• Valid driver's license and acceptable driving record
• Ability and willingness to follow established company processes and safety procedures
• Willingness to continue learning and improving both technical and customer-service skills

What Makes a Great Electrical Hero?
Technical ability matters, but how you show up matters just as much.
We're looking for people who:

• Take pride in their workmanship
• Treat customers, teammates, and customers' homes with respect
• Communicate instead of leaving others guessing
• Take ownership when something doesn't go as planned
• Are coachable and open to continuous improvement
• Follow established processes consistently
• Help their teammates succeed
• Look for solutions instead of excuses
• Understand that great service is about more than completing the repair
• Want every customer to feel confident recommending us to friends and family

Why HH?
Established Local Company
We've been serving Bay Area homeowners since 2015 and continue to grow our electrical, plumbing, and handyman divisions.
Variety of Work
Our Heroes encounter different homes, customers, challenges, and projects every day.
Professional Systems
We use ServiceTitan and established service processes to help our technicians stay organized, communicate effectively, and provide customers with a consistent experience.
Training & Development
We invest in developing technical skills as well as communication, estimating, customer service, and leadership.
Team Environment
You're not out there by yourself. Our field and office teams work together to take care of the customer and support one another.
Opportunity to Grow
We're building for the future. As our electrical division grows, we're looking for people who want the opportunity to grow with it.
Our Standard
At Handyman Heroes, we believe customers deserve more than someone who simply shows up and completes a task.
They deserve a professional who listens, communicates, provides options, respects their home, performs quality work, supports their teammates, and stands behind what they do.
That's what it means to be a Hero.
Handyman Heroes HH Plumbing & Electric Inc. is an equal opportunity employer. Employment opportunities are provided without unlawful discrimination based on any status protected by applicable federal, state, or local law.

Job Type: Full-time

Pay: $40.00 - $55.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Parental leave
• Referral program

Experience:

• Electrical: 4 years (Required)

Language:

• English (Required)

Work Location: In person