Electrical Service Technician - Field Based

About the role

You will be responsible for the servicing, repair, maintenance, fault-finding, and installation support of espresso machines and coffee grinders, both on customer-site and in-house. This is a field based role, working from the Sydenham workshop and travelling to customer sites throughout Christchurch and the wider Canterbury region. You will work with premium domestic and commercial espresso machines, grinders, and automated coffee equipment. This role suits a Qualified Service Technician who is hands-on, mechanically minded, reliable, and confident working independently in the field while delivering excellent customer service. Full training will be provided across specialty espresso machine designs, machine functions, dismantling methods, repair techniques, and manufacturer service standards.

Key responsibilities

• Service and repair leading brands of espresso machines, grinders, and automated coffee equipment
• Complete scheduled maintenance for commercial customers across Canterbury
• Respond promptly to field service calls and troubleshoot faults on-site
• Accurately record all work using Tech Op's Job Management System
• Support installations, machine changeovers, and commissioning work when required
• Maintain a clean, organised, and professional work vehicle and workspace
• Deliver a high level of customer service at every touchpoint

About you

• Previous experience as a service technician, ideally in electrical, appliance, mechanical, refrigeration, coffee equipment, or similar technical service work
• Current EST or EAS licence
• Full, clean New Zealand driver licence
• Strong hands-on mechanical and practical ability
• Good fault-finding and problem-solving skills
• Ability to work independently, manage your own jobs, and communicate clearly with customers
• Positive, can-do attitude with pride in high-quality workmanship
• Physically capable of lifting and moving heavy equipment safely
• Honest, reliable, organised, and professional
• Keen interest in coffee; espresso machine experience is an advantage, but not essential

Benefits

• Competitive pay rates based on expertise, experience, and capability
• Long-term, secure employment with a growing specialist company
• Company vehicle provided - Ford Transit manual
• iPhone, iPad, and full uniform supplied
• Ongoing technical training and career development
• Varied field work across premium domestic and commercial coffee equipment
• Supportive small-team culture with practical hands-on support

About us

Espresso Tools is a New Zealand specialist in domestic and commercial espresso machines, grinders, servicing, installations, and technical support. We support leading coffee brands, cafes, offices, and commercial customers with quality equipment, reliable service, and long-term technical support.