Electrical Special Projects/Service Manager

Falco Electrical Systems Ltd. is currently seeking an Electrical Special Projects/Service Manager to join our expanding and very busy service department. This position will manage the service department, schedule and interact with our service electricians, communicate verbally and electronically with our customers, and play a vital role in the continued growth and profitability of this company.

Responsibilities

• Managing service electricians from the office.
• Receive all service requests.
• Organize and dispatch service technicians.
• Respond to daily verbal and email requests for service from customers and emergency calls.
• Schedule service calls and track their progress to assure we are fulfilling commitments to customers.
• Pursue opportunities for additional sales and change orders related to the assigned projects.
• Customer follow up.
• Prepare written proposals for repair, replacement and upgrades for customer properties.
• Conduct service tech meetings, performance reviews, and strategic planning along with the management team.
• Coordinate service department manpower with other departments and their respective manpower needs.
• Prepare and follow up on all service department billings to ensure department remains profitable.

Qualifications

• Proficient in Microsoft Office, specifically Word, Excel, and Outlook.
• Proficient with Google docs and forms.
• Proficiency in Accubid / Powerbid will be considered an asset.
• Experience with creating and interpreting spreadsheet data.
• Must be organized and have the ability to prioritize daily workload.
• Must have extremely high attention to detail.
• Must be able to multitask in a busy office environment.
• Must have excellent communication skills both verbally and in writing.
• Ability to work with a team inside the service department and with the field electricians.
• Leadership skills are a must.

What you bring

→ Journeyperson Electrician certification

→ 5+ years in the electrical industry, with service management or supervisory experience

→ Strong knowledge of the Canadian Electrical Code and estimating

What we offer

→ Full-time, permanent, Monday to Friday

→ Competitive salary plus benefits

→ A stable, established team with room to grow

To apply, send your resume to [email protected] with the subject line "Electrical Service Manager."

Job Types: Full-time, Permanent

Pay: $90,000.00-$120,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• RRSP match
• Vision care

Experience:

• project management: 3 years (preferred)

Licence/Certification:

• Electrical Journeyman Certificate (required)

Work Location: In person