Electro-Mechanical Technical Support Technician

Fox Valley Elevator designs and manufactures premium residential elevator systems. As our company continues to grow, we're looking for a mechanically minded professional to join our technical support team. This role is ideal for someone with hands-on experience in HVAC, electrical, mechanical, elevator, or field service who is ready to transition into a more predictable office environment while continuing to solve technical challenges.

Key Responsibilities

• Provide remote technical support to customers and field technicians via phone and email.
• Diagnose equipment issues and guide technicians through repairs using wiring diagrams, service manuals, and technical documentation.
• Review installations to help ensure compliance with applicable residential elevator codes and standards.
• Prepare parts recommendations and pricing while coordinating with suppliers and internal teams.
• Support modernization efforts for existing elevator systems by identifying compatible upgrades and replacement components.
• Assist with onboarding and technical training for installation and service personnel.
• Accurately document service cases, monitor performance metrics, and maintain detailed records within company systems.
• Build positive relationships with customers by delivering timely, professional, and solution-focused support.

Qualifications

• Strong mechanical aptitude with experience in HVAC, electrical, mechanical, elevator, or similar technical trades.
• Ability to interpret electrical schematics, wiring diagrams, and technical manuals.
• Excellent troubleshooting and analytical skills.
• Strong verbal and written communication abilities with a customer-focused approach.
• Comfortable working with computers, CRM platforms, and service management software.
• Self-motivated, organized, and capable of managing multiple priorities in a fast-paced environment.
• No college degree is required; practical, hands-on technical experience is highly valued.

Preferred Experience

• Previous experience within the elevator industry.
• Familiarity with residential elevator codes and installation requirements.
• Experience supporting or training field technicians.
• Knowledge of modernization projects involving legacy equipment.
• Experience with PLC controls.
• Familiarity with Mitsubishi and Siemens automation products.
• Technical certifications such as CET, PMP, or equivalent are a plus.

Work Environment

• Primarily office-based with a consistent weekday schedule.
• Occasional travel to customer or job sites as needed.
• Frequent computer and telephone use throughout the workday.
• Ability to safely lift or move materials weighing up to 75 pounds when required.

Benefits

• Medical, dental, and vision insurance
• 401(k) with employer matching contributions
• Paid time off and company-recognized holidays
• Ongoing training and professional development opportunities
• Collaborative, supportive, and growth-oriented work environment

Fox Valley Elevator is an equal opportunity employer, welcoming applicants from all backgrounds and identities. We look forward to finding a passionate, skilled individual to join our team and contribute to technical excellence in elevator support and modernization.

Pay: $24.00 - $28.00 per hour

Work Location: In person