Electronic Banking Operations Supervisor

Description:

Consumers National Bank is seeking an experienced and motivated Electronic Banking Operations Supervisor to lead the daily administration, support, and oversight of our electronic banking services. This role is responsible for supervising Electronic Banking staff, ensuring efficient operational performance, maintaining compliance with regulatory requirements, supporting branch and business customers, and driving continuous improvement across electronic banking products and services. The ideal candidate will have strong operational knowledge, leadership skills, and a commitment to exceptional customer service.

Key Responsibilities

Supervise and develop Electronic Banking team members through coaching, training, scheduling, performance management, and workflow oversight to ensure high levels of service, productivity, and accountability.

Oversee electronic banking operations, including ACH processing, debit card services, online and mobile banking, bill payment, Remote Deposit Capture, treasury management services, ATM support, and Regulation E dispute resolution.

Manage operational activities such as reconciliations, balancing, exception processing, reporting, record retention, fraud monitoring, account maintenance, and general ledger controls to ensure accuracy and efficiency.

Provide support, guidance, and training to customers, branch personnel, and internal departments regarding electronic banking products, services, procedures, and problem resolution.

Develop and maintain procedures, internal controls, workflows, and documentation while ensuring compliance with applicable laws, regulations, network requirements, and bank policies.

Lead or support audits, examinations, system implementations, vendor management activities, testing, conversions, business continuity efforts, and department projects.

Identify opportunities for improving processes, controls, technology, products, staffing, and customer service while supporting the overall goals of the Deposit Operations Department.

Requirements:

• High school diploma or equivalent required; additional education in banking, business, operations, payments, or a related field preferred.
• Three to five years of banking operations, electronic banking, ACH, payments, card services, treasury management, or related experience; prior supervisory or team leadership experience preferred.
• Strong knowledge of electronic banking products and services, including ACH, debit cards, online and mobile banking, bill payment, Remote Deposit Capture, treasury management, disputes, reconciliations, and fraud prevention.
• Understanding of banking regulations, consumer protection requirements, payment network rules, privacy requirements, and internal control practices related to electronic banking operations.
• Proficiency with Microsoft Office applications and banking technology platforms, including core processing, electronic banking, card management, and document management systems.
• Excellent analytical, organizational, problem-solving, communication, customer service, and interpersonal skills, with the ability to manage multiple priorities and exercise sound judgment.
• Ability to work collaboratively with customers, employees, vendors, auditors, and management while maintaining confidentiality and professionalism.
• Valid driver's license with an insurable driving record and the ability to travel between bank locations as needed.

Consumers National Bank is an Equal Opportunity Employer committed to fostering an inclusive workplace and providing equal employment opportunities to all qualified applicants and employees.