Electronic Banking Representative

Looking for a career where customer service and technology come together?

Synergy Bank is seeking a detail-oriented, customer-focused Electronic Banking Representative to join our growing Electronic Banking team. This position is ideal for someone who enjoys helping customers, solving problems, working with digital banking technology, and ensuring transactions are processed accurately and securely.

Whether you have previous banking experience or are looking to expand your customer service career into the financial services industry, this role offers the opportunity to learn electronic banking operations, fraud prevention, cash management services, ACH processing, and digital banking solutions while building a long-term career with a community bank that values growth and development.

What You'll Do

As an Electronic Banking Representative, you will serve as a trusted resource for customers and bank employees by providing support for online and mobile banking services, electronic payments, fraud monitoring, and treasury management solutions.

Responsibilities include:

• Delivering exceptional customer service through phone, email, and digital communication channels.
• Assisting customers with online banking, mobile banking, bill pay, and electronic banking inquiries.
• Supporting business customers with Cash Management services.
• Reviewing fraud detection alerts and taking appropriate action to help protect customer accounts.
• Monitoring and maintaining daily electronic banking reports.
• Reviewing electronic deposits and related transactions for accuracy and compliance.
• Assisting customers with ACH (Automated Clearing House) transactions and electronic funds transfer services.
• Researching and resolving account and transaction issues in a timely manner.
• Collaborating with team members on special projects and departmental initiatives.
• Participating in referral and customer relationship programs that help meet customers' financial needs.
• Supporting Synergy Bank's commitment to community involvement and outstanding service.

What Makes You a Great Fit

We're looking for someone who:

• Enjoys helping people and providing exceptional customer experiences.
• Pays close attention to details and can identify discrepancies quickly.
• Is comfortable working with technology and learning new systems.
• Can multitask efficiently while speaking with customers and navigating multiple applications.
• Has strong problem-solving and analytical skills.
• Remains calm, professional, and customer-focused during challenging situations.
• Works well independently and as part of a team.
• Demonstrates strong ethics, integrity, and confidentiality.

Preferred Skills & Experience

While not required, experience in any of the following areas is a plus:

• Banking or financial services
• Online or mobile banking support
• ACH (Automated Clearing House) processing
• Fraud monitoring or transaction review
• Treasury Management or Cash Management services
• Call center or telephone customer service

Qualifications

Required

• High school diploma or GED.
• Minimum six months of customer service experience.
• Strong computer skills, including Microsoft Outlook, Word, and Excel.
• Excellent verbal and written communication skills.
• Reliable transportation.

Preferred

• Banking experience, particularly in digital or electronic banking.
• Experience supporting ACH, electronic payments, or treasury management services.

Why Join Synergy Bank?

At Synergy Bank, we believe great customer service starts with great employees. You'll join a team that values collaboration, professionalism, and continuous learning. This role offers opportunities to expand your knowledge of electronic banking operations, fraud prevention, payments systems, and cash management while building a rewarding career in community banking.

If you're detail-oriented, technologically savvy, and passionate about helping customers, we'd love to hear from you.

Apply today and help customers confidently navigate the world of digital banking.