Electronic Resources Librarian

General Statement of Duties:
The Electronic Resources Librarian is responsible for ensuring reliable access to the library's electronic collections and online services. The position manages the lifecycle of electronic resources, serves as the primary contact for access and troubleshooting issues, and works collaboratively with vendors, library staff, consortia partners, and university IT to resolve resource access problems.

The librarian plays a key role in maintaining and improving the systems that support resource discovery and delivery, including the integrated library system, authentication services, discovery tools, and related technologies. This position contributes to the implementation and optimization of library systems and helps develop efficient, user-centered workflows that improve access to information resources. Responsibilities draw heavily from the library's current electronic resources management functions while maintaining a meaningful role in systems administration and migration activities.

Essential Duties and Responsibilities*

Electronic Resources Access, Troubleshooting, and Management (55%)

• Manages the lifecycle of electronic resources, including evaluation, ordering, implementation, activation, maintenance, renewal support, payments, and cancellation.
• Serves as the library's primary contact for electronic resource access issues and troubleshooting.
  • Monitors and responds to reports of problems affecting databases, eBooks, e-journals, streaming media, and other online resources.
  • Investigates and resolves access problems in collaboration with vendors, University IT, and other partners.
  • Maintains high service standards for responding to electronic resource issues and communicating status updates to stakeholders.
• Maintains documentation related to electronic resources, licensing terms, administrative credentials, invoicing, and workflows.
• Tracks vendor communications regarding content changes, platform changes, outages, and service disruptions.
• Monitors availability and performance of electronic resources; proactively identifies and resolves potential issues.
• Supports management of the library's materials and membership budget lines. Each year analyzes spending patterns and as a member of the Library Budget Task Force, participates in developing a financial forecast to guide the library's budget request.
• Reviews financial records for selected library materials appropriations and expenditures. Reconciles account balances between the library's records and Webster's accounting system. Regularly communicates with library's Management Team and subject librarians regarding budget position; ensures that funds are expended appropriately and in a timely manner.
• Works closely with the finance department to ensure that the library's financial processes adhere to Webster and accounting best practices. Leads implementation of financial process changes in the library.
• Reviews invoices and submits purchase requisitions and invoices through Webster's accounting systems.
• Maintains accurate electronic resource records within Library systems.

Library System Administration and Technology (25%)

• Serves as a library systems administrator for the integrated library system and related applications.
• Serves as a co-lead on system implementation, migration, testing, configuration, and ongoing maintenance activities.
• Maintains authentication services, proxy configuration, discovery services, and other tools supporting access to library resources.
• Collaborates with library staff to improve workflows through effective use of library technologies.
• Maintains documentation for system configuration and procedures.
• Evaluates emerging technologies and recommends improvements that enhance access and operational efficiency.

Assessment, Reporting, and Data Management (10%)

• Collects, analyzes, and reports usage statistics for electronic resources.
• Develops reports and dashboards that support collection and operational decision making.
• Coordinates collection assessment and resource review projects.
• Maintains the databases that feed the library’s Publication Finder and link resolver; adds, modifies, or deletes resources from these databases as appropriate.
• Participates in data cleanup, migration, and quality-control initiatives.
• Provides data and analysis to support strategic planning and collection management decisions.

Liaison and Professional Responsibilities (10%)

• Serves as liaison to one or more academic departments.
• Participates in collection development activities for assigned subject areas.
• Provides research consultations and instructional support as appropriate.
• Serves on library, university, consortium, and professional committees.
• Engages in professional development and remains current with developments in electronic resources, library systems, and academic librarianship.

Secondary Duties and Responsibilities

• Serves on Library and University committees as appropriate

• Works at service desk as staff back-up when needed

• May supervise student employees and coordinate staff assigned to projects related to electronic resources, systems and data management.

• Perform other duties as assigned.

• Master's degree in Library and Information Science from an ALA-accredited institution or equivalent.

• Experience managing or supporting electronic resources in a library environment.

• Experience troubleshooting electronic resource access issues.

• Strong customer service orientation and commitment to responsive problem solving.

• Demonstrated ability to communicate effectively with vendors, colleagues, and end users.

• Strong organizational, analytical, and project management skills.

• Ability to prioritize multiple responsibilities and adapt to changing needs.

• Ability to work independently and collaboratively.

• Minimum of three-years of library experience or comparable experience