Electronic Technician (URGENT)

Roles and Responsibilities

1. Security Systems Engineer (Primary Role – ACS & CCTV)

 Perform installation, troubleshooting, and repair of ACS, CCTV.

 Respond promptly to reported incidents, both hardware and basic software issues.

 Conduct on-site visits for root cause analysis and implement solutions to prevent recurrence.

 Serve as primary technical point of contact for ACS and CCTV-related issues.

 Prepare detailed daily, weekly, and monthly reports on system performance, incidents, and

preventive maintenance.

 Maintain accurate logs and documentation for audit, compliance, and SLA purposes.

 Recommend system upgrades or optimizations to enhance reliability, security, and

performance.

2. Badge & ID Support (Secondary Role – Relief)

 Support Badge & ID issuance and photobooth operations as needed, including:

 Photo ID reproduction (PVC, Access Badge, Company ID)

 Operation of Badge printers and cameras

 Inventory and logistics management of Badge & ID peripherals (PVC cards, ribbons,

HID cards)

 Respond to ticketed access requests and helpdesk inquiries.

 Maintain customer-centric service during Badge & ID operations.

 Prepare reports for Badge & ID activities and support audits or compliance engagements.

3. Door Hardware & Access Systems Support (Secondary Role – Relief)

 Support Door Hardware & Access Systems tasks, including:

 Repairs of door closers, locks, hinges, and related access hardware

 Replacement of defective or out-of-warranty hardware under TCO-managed

services

 Maintaining stock levels and assisting procurement follow-ups for door hardware

 Document work performed, incidents, and corrective actions.

4. Cross-Functional Responsibilities

 Serve as a flexible resource to ensure SLA adherence and continuity across all three functional

areas.

 Escalate unresolved issues to the respective Team Lead, Associate Manager or Technical

Support Unit Manager.

 Maintain accurate documentation of all work performed, preventive maintenance, incidents,

and inventory activities.

 Support audit, compliance, and reporting requirements for all three service scopes.

5. Shift & 24/7 Operations Support

 Be available for rotational shifts to support 24-hour operations.

 Provide emergency on-call support as required.

 Escalate and document critical incidents per SLA requirements.

Required Skills & Qualifications

Technical Skills:

 Hands-on experience with Access Control Systems (ACS), CCTV.

 Basic troubleshooting skills for ACS hardware, door closers, and Badge & ID equipment.

 Proficient in troubleshooting hardware, firmware, and software components of security systems.

 Knowledge of cabling standards, device mounting, and system integration practices.

 Ability to perform preventive maintenance and system optimization.

 Familiarity with photobooth operations and Badge & ID peripherals.

Soft Skills:

 Flexible and adaptable, able to work across multiple operational scopes.

 Strong problem-solving and analytical skills.

 Excellent written and verbal communication for client interaction and reporting.

 Ability to prioritize tasks in a 24/7 operational environment.