Electronic Transfer Associate

About Us

At Stage Front, we turn ticketing complexity into effortless opportunity. Our mission is to empower ticket sellers with smart technology, deep industry insights, and dedicated support to simplify operations and accelerate growth. Every decision we make is guided by our core values: Passion for live experiences, Grit to get the job done, Agility to adapt quickly, Customer-focus to drive success, Innovation to evolve constantly, and Teamwork to move as one team.

Position Summary

The Transfer Specialist is responsible for managing and executing ticket transfers with accuracy, efficiency, and exceptional customer service. This role requires a detail-oriented and customer‑focused professional who ensures that all mobile transfers are completed correctly and comply with marketplace and ticketing policies. The Transfer Specialist will coordinate with Marketplace partners and internal teams to resolve transfer-related issues and maintain smooth event fulfillment workflows.

What Success Looks Like in This Role

• Mobile transfers are processed accurately, promptly, and consistently throughout the workday.
• Marketplace questions and transfer‑related inquiries are addressed with professionalism and clarity.
• Transfer issues are identified early and resolved through effective communication with internal teams.
• Documentation and recordkeeping for ticket transfers are kept accurate, organized, and audit‑ready.
• You remain fully up‑to‑date on transfer rules, platform changes, and marketplace policies that impact daily workflows.
• You demonstrate proactive problem solving, ownership, and reliability in managing transfer queues.

Essential Functions\Responsibilities

• Process mobile transfer orders received from Marketplaces in an efficient and timely manner.
• Communicate with Marketplace sites to obtain missing information or documentation needed to complete transfers.
• Coordinate with internal departments, including the Fulfillment team, to resolve transfer‑related issues.
• Maintain accurate and organized records of all transfer activities.
• Respond to Marketplace inquiries regarding transfers or retransfers in a timely, professional manner.
• Stay informed on all transfer-related updates, platform changes, and policy modifications that impact daily responsibilities.
• Support continuous improvement by identifying common transfer issues and recommending process enhancements.
• Perform additional responsibilities or special projects as assigned.

Required Qualifications

• High school diploma or equivalent.
• Basic computer proficiency and ability to learn new software systems quickly.
• Experience in customer service, order processing, or fulfillment-related work.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office/Google applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Problem-solving experience involving customer order discrepancies.
• Customer‑centric mindset with strong service orientation.

Preferred Qualifications

• Experience in ticketing, entertainment, or related industry.
• Familiarity with inventory management systems or CRM tools. (Freshdesk, ServiceCloud, ServiceNow)
• Prior experience working with brokers or Marketplace exchanges.
• Familiarity with Slack or similar internal communication platforms.

Why Join Stage Front?

At Stage Front, you’ll work at the intersection of technology and live experiences. Here, innovation meets passion, and every team member contributes directly to helping ticket sellers succeed. You’ll be part of a team that embodies grit, agility, and teamwork, working together to transform the ticketing landscape while growing your own career.

Equal Opportunity Employer

Stage Front is an equal opportunity employer and provides employment opportunities to all qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please note: We are not seeking assistance from third-party agencies or recruiters at this time. Direct applicants only, thank you!