Eligibility Admin

We are looking for an organized Eligibility Admin to support application processing and case review activities in Merced, California. This Long-term Contract position is ideal for someone who can balance accuracy, professionalism, and timely follow-through while working with sensitive information. The person in this role will help evaluate applicant records, maintain reliable documentation, and provide clear communication throughout the eligibility process.

Responsibilities:

• Examine applications and supporting records to confirm all required information has been submitted and documented correctly.

• Assess applicant status against established program rules, policies, and regulatory standards to determine eligibility outcomes.

• Confirm details such as income, residency, employment, insurance, and other qualifying criteria using available documentation and verification methods.

• Enter new case information and maintain accurate updates within internal databases and case management tools.

• Notify applicants of approvals, denials, or pending items and clearly explain next steps or additional documentation needed.

• Safeguard confidential files and handle records in accordance with privacy and compliance requirements.

• Coordinate with internal teams, external agencies, providers, and case workers to obtain information and support case resolution.

• Track renewals, recertifications, and processing deadlines to help ensure timely case follow-up.

• Investigate inconsistencies in submitted information and respond to applicant questions with professionalism and prompt attention.

• At least 2 years of experience in administrative support, eligibility review, or a related office-based role.

• Demonstrated ability to perform data entry with a high level of accuracy and attention to detail.

• Experience handling inbound calls and assisting individuals in a detail-focused and service-oriented manner.

• Familiarity with administrative office procedures, recordkeeping, and document management practices.

• Ability to review forms and verification documents carefully and apply established guidelines consistently.

• Strong written and verbal communication skills for explaining status updates and required follow-up actions.

• Ability to manage confidential information responsibly and maintain privacy standards.

• Proficiency using databases, case management systems, and standard office software.

Please contact Robert Half at 209.554.0521 for immediate consideration.

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