Savistarcm

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).
Our ideal candidate will have prior customer service experience, and be comfortable working in a fast-paced environment!
**Job Title:**Eligibility Service Coordinator
**Employment Type:**Full-Time, non-exempt
Pay Range:$20.00-23.00&nbsp;per hour*
**Work Schedule:**Monday – Friday, 8:00am-5:00pm&nbsp;(Schedule flexibility required to meet business needs)
**Primary Work Location(s):**Hackensack University Hospital – 100 First Street, Suite 300, Hackensack, NJ. 07601
Why You’ll Love This Role:
As an Eligibility&nbsp;Service Coordinator,&nbsp;you’ll get to&nbsp;make a difference in patients’ lives every day!&nbsp;You&nbsp;will be&nbsp;a&nbsp;liaison&nbsp;for&nbsp;patients&nbsp;navigating some of the most stressful moments of their healthcare journey. In this role, you’ll&nbsp;coordinate patient scheduling, manage documentation, and facilitate communication between patients&nbsp;and&nbsp;Savista’s Eligibility Specialist&nbsp;who will assist&nbsp;the patient&nbsp;with obtaining&nbsp;financial assistance&nbsp;through programs like Medicaid, Medicare, disability, and hospital charity care&nbsp;programs.&nbsp;Every interaction you have helps someone feel&nbsp;supported and&nbsp;move forward with confidence.
If you’re motivated by meaningful, people‑centered work&nbsp;–&nbsp;and you want a role where your efforts make a clear and immediate difference&nbsp;–&nbsp;this position offers the opportunity to&nbsp;learn-on-the job,&nbsp;build relationships, grow your skills&nbsp;and career, and positively impact patient lives every day.
What you’ll do:
<ul>
<li>Schedule patient appointments&nbsp;for&nbsp;financial assistance.
</li>
<li>Check-in patients&nbsp;upon arrival&nbsp;and ensure all required documentation is available for processing.
</li>
<li>Answer incoming calls, respond to voicemails, and provide guidance on next steps.
</li>
<li>Assist patients by providing requested documents&nbsp;and materials.
</li>
<li>Meet productivity and quality expectations.
</li>
<li>Utilize multiple systems and databases to gather, track, and report patient information.
</li>
<li>Communicate updates to&nbsp;Eligibility Specialists on scheduling and patient workflow.
</li>
<li>Process incoming and outgoing mail.
</li>
<li>Complete special projects,&nbsp;as assigned.
</li>
</ul>
What we’re looking for:
<ul>
<li>High school diploma or GED
</li>
<li>Proficiency&nbsp;in English&nbsp;and Spanish
</li>
<li>6 months+&nbsp;of experience in a customer&nbsp;service&nbsp;role.
</li>
<li>Strong interpersonal and communication skills.
</li>
<li>Ability to explain complex information clearly and empathetically.
</li>
<li>Ability to handle a heavy&nbsp;call volume.
</li>
<li>Work&nbsp;collaboratively&nbsp;in a team environment.
</li>
<li>Capability to work in a fast-paced environment with changing priorities and patient needs.
</li>
</ul>
What We Offer:
<ul>
<li>Comprehensive benefits:&nbsp;medical, dental, vision,&nbsp;HSA and&nbsp;FSA&nbsp;accounts,&nbsp;short-term and long-term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance,&nbsp;pet insurance,&nbsp;and&nbsp;legal insurance
</li>
<li>Wealth benefits:&nbsp;401(k) with company match, company HSA contributions, and access to certified financial planners
</li>
<li>Generous paid time off:&nbsp;17 days&nbsp;PTO&nbsp;for full-time colleagues with increases based on tenure, 9 paid&nbsp;holidays&nbsp;and 40 hours of paid volunteer time each year&nbsp;through our Heart &amp; Soul program
</li>
<li>Learning &amp; career development:&nbsp;premium LinkedIn Learning access and our SOAR development program
</li>
<li>Wellness benefits:&nbsp;free&nbsp;Calm Premium subscription for meditation, stress relief, and sleep support&nbsp;as well as access to our Colleague Assistance Program (EAP) that provides access to licensed professional counselors and work/life resources
</li>
<li>Employee discounts:&nbsp;Perk Spot, discounted cell‑phone plans through Previ, and home/auto insurance discounts
</li>
<li>A&nbsp;collaborative, mission-driven culture&nbsp;built on teamwork, empathy, and growth
</li>
</ul>
About Savista:
Savista RCM is a national leader in healthcare revenue cycle management, partnering with hospitals and health systems for more than 30 years.&nbsp;We are trusted for our deep expertise and highly specialized revenue cycle professionals, working alongside our clients as an extension of their teams.
Guided by our values of&nbsp;Commitment, Authenticity, Respect, and Excellence (CARE), we believe our success starts with investing in our people. We foster a workplace where colleagues feel supported, included, and&nbsp;empowered&nbsp;to make a meaningful impact. With one of the industry’s most highly trained workforces and&nbsp;with&nbsp;clients&nbsp;all&nbsp;across&nbsp;the United States, Savista offers the stability of an established organization with the agility of a modern, people‑first company.
Join Savista and build a career where your work&nbsp;directly supports patient care, strengthens&nbsp;healthcare&nbsp;operations and contributes to healthier communities, while&nbsp;growing in a&nbsp;collaborative, mission‑driven environment.
Pay Transparency Disclaimer*
Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.
Keywords:&nbsp;Customer Service,&nbsp;Data Entry,&nbsp;Clerical,&nbsp;Office Admin,&nbsp;Administrative, Receptionist,&nbsp;Front Desk, Representative,&nbsp;Scheduling,&nbsp;Scheduler, Office Assistant, Assistant, Call Center,&nbsp;Healthcare, Entry Level,&nbsp;Services,&nbsp;No Weekends, On the Job Training,&nbsp;Intake Coordinator, Support Specialist, Patient Support,&nbsp;Medical
SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.
<a href="https://www.savistarcm.com/california-job-candidate-notice/" rel="nofollow noopener" target="_blank">California Job Candidate Notice</a>

Eligibility Service Coordinator (Bilingual Required)

Eligibility Service Coordinator (Bilingual Required)

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