Eligibility Technician A

Application closing date: 9/25/2026

Hiring pay range: $20.12 - $24.14

Full pay range: $20.12 - $28.16

FLSA: Non-Exempt

SUPERVISION:

Non-Supervisory

GENERAL PURPOSE OF JOB:

Performs entry level eligibility determination for public assistance programs, while receiving on the job training. Training includes instruction on applicable federal and state laws, county rules, and required computer systems. Eligibility programs include Old Age Pension, Aid to the Needy Disabled, Colorado Works, Medicaid, Supplemental Nutrition Assistance Program (SNAP), LEAP and/or Child Care and other programs as needed. Full performance of the essential functions is preparation for the next level in the Eligibility Technician career ladder; training is generally completed after a period of one year. There are three levels in the Eligibility Technician career ladder, this position is the first level in the series.

ESSENTIAL JOB FUNCTIONS:

(These duties are illustrative of typical essential responsibilities of the job, and may vary according to assignment)

Technician A Responsibilities:

• Participates in training and instruction. Under close supervision, assists in determining financial eligibility for public assistance programs. Interviews clients and reviews applications for eligibility programs eligibility.
• Inputs data into State CBMS system for new cases and information changes to current cases such as new addresses, phone numbers, birth of children, loss of family member, age limitations for certain programs and addition of household members.
• Studies and learns the applicable rules and regulations. Develops skill in interpretation and application of required rules for efficient application processes.
• Develops skills in client interactions customer service focused client interactions which include home visits, client interviews, and appropriate business communications such as phone calls, emailing, and mailing of forms.
• Provides exceptional customer services and ensures that client-based tasks, community questions, or provider requests are completed in a timely manner.
• Competes required administrative tasks such as filing, paperwork completion checklists, and organization of cases in appropriate system.

Other duties as assigned.

CORE COMPETENCIES:

(Representative of the knowledge, skills, and abilities expected of the position)

• Public Service: A commitment to the mission of providing exceptional services to the citizens of Garfield County. It is who we are, and what we do.
• Customer Service: A commitment to providing exceptional service to all customers (internal & external), which includes being helpful, professional, courteous, and taking the time to understand customer’s needs.
• Stewardship & Innovation: Is a good steward of public resources and looks for ways to be innovative and improve efficiencies.
• Teamwork: Able to work together with a diverse group of people towards a shared goal, while considering the needs of others.
• Business Technology: Ability to utilize the technology required of the position and demonstrates a willingness to learn new technologies as required to assist the County in providing exceptional services, innovation, and work efficiencies.
• Communication: Proficient in communication, and able to communicate using the English language, including written, verbal, or other communication channels as required by the position.

BENEFITS:

• Medical, Vision, Dental
• Disability & Life Insurance
• Retirement Plan
• Paid Vacation & Sick Time
• Employee Wellness Programs
• Employee Gyms

To view the complete benefits information, please visit https://www.garfieldcountyco.gov/human-resources/benefits-brochure/