Eligibility Technician

The Housing Authority of the County of Alameda (HACA) offers several programs funded by the U.S. Department of Housing and Urban Development (HUD) to assist low-income families, seniors, people with disabilities, and others in various parts of Alameda County. HACA’s goal is to provide affordable housing, rental assistance, and associated services to individuals with low-, very low-, and extremely low-income. This includes elderly individuals and those with documented disabilities, assisting them in achieving as much independence as possible within their means.

HACA is located in the city of Hayward and serves Albany, Dublin, Emeryville, Fremont, Hayward, Newark, Pleasanton, San Leandro, Union City, and several unincorporated communities, including Castro Valley and San Lorenzo.

HACA is an independent governmental entity separate from the County of Alameda and is governed by a 12-member Housing Commission appointed by the Alameda County Board of Supervisors. The Housing Commission comprises one appointee from each city (usually city council members), one representative from the unincorporated area, and two HACA residents.

The Eligibility Technician position was created to provide a wide variety of technical and administrative functions involving the eligibility determination for participation in housing programs; provide information and assistance to the public regarding housing programs and eligibility status; administer applicable provisions of Housing Authority policies and procedures and the Administrative Plan.

DISTINGUISHING FEATURES: The Eligibility Technician is considered an entry-level position. It is distinguished from the Administrative Clerk in that this classification is responsible for technical decisions regarding housing program eligibility.

SUPERVISION RECEIVED AND EXERCISED: The Eligibility Technician classification receives direct supervision from either the Programs Manager or Special Programs Manager and may receive guidance from the Eligibility Leadworker and/or the Leasing Services Leadworker.

Typical responsibilities include but are not limited to:

ESSENTIAL FUNCTIONS:

• Explains housing programs to applicants and program participants; may notify tenants of their rights and responsibilities; may conduct meetings to explain housing programs and their requirements and responsibilities.
• Performs various eligibility functions such as screening and interviewing applicants, processing applications, and considering various factors to determine program eligibility.
• Performs annual and interim reexaminations of participants based on Housing Authority policies and program regulations, including reviewing tenant files, sending out appropriate requests for information, and inputting information into software systems.
• Compiles household and financial information to calculate tenant rent portions based on program policies and regulations.
• Notifies applicants and program participants of eligibility status and updates related to reexaminations.
• Processes portability paperwork and may conduct portability meetings with participants wishing to move in or out of the Housing Authority’s jurisdiction.
• Maintains and applies knowledge of applicable laws, regulations, Department of Housing and Urban Development (HUD) guidelines, and the Housing Authority’s Administrative Plan, including Fair Housing and Limited English Proficiency (LEP).

MARGINAL FUNCTIONS:

• Performs a variety of work related to Housing Authority programs.
• Maintains various records or systems, including computerized systems; enters and retrieves data; ensures database reliability; scans documents and maintains electronic files; performs other complex technical functions.
• Attends department and Housing Authority meetings; participates in a variety of mandatory training activities; obtains housing certificates related to the assignment.
• Coordinates assigned activities with other staff.
• Performs other duties as assigned.

The ideal candidate will have the following knowledge and personal attributes: Knowledge of:

• Basic methods and practices in housing assistance and/or social service programs.
• Applicable laws and regulations, including those related to fair housing and local housing codes.
• Policies, technical processes, and procedures related to the Housing Authority.
• Scanning and electronic filing techniques.
• Document and report production methods.
• Principles and procedures of record keeping and reporting.
• Basic mathematical calculations.
• Computer applications related to the work, including word processing, database, and spreadsheet applications.
• Modern office practices, methods, and computer equipment.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for providing high customer service by effectively dealing with the public, vendors, contractors, and Housing Authority staff.

Ability to:

• Interpret, apply, and explain applicable Housing Authority technical processes, policies, and procedures.
• Compose correspondence independently or from brief instructions.
• Understand and carry out oral and written directions.
• Compile and review information; prepare records.
• Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.
• Establish and maintain a variety of filing, record-keeping, and tracking systems.
• Organize work, set priorities, and meet critical time deadlines.
• Operate and maintain modern office equipment, including computer equipment and specialized software application programs.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Establish, maintain, and foster positive and effective working relationships with those contacted during work.

MINIMUM QUALIFICATIONS:

Any combination of education and experience that would likely provide the required knowledge and abilities qualifies.

A typical way to obtain the knowledge and abilities would be:

• Equivalent to completing twelfth (12th) grade and three (3) years of responsible administrative experience involving public contact, telephones, recordkeeping, file maintenance, and data entry in an office or social services setting.
• Experience working with or for assisted housing programs, social services programs, property management, or other housing-related fields is preferred.

TO APPLY:

• Application materials are available on the HACA website at https://www.haca.net/employment/job-listings/
• Applications must be submitted by 11:59 p.m. on Thursday, October 8th, 2026, unless extended.

Application: All FIVE of the following documents are REQUIRED, and the application packet MUST be submitted for the applicant to receive full consideration. All applicants MUST submit an application packet consisting of:

• Compelling cover letter explaining interest and qualifications; and,
• Resume; and,
• Completed HACA employment application; and,
• HACA supplemental questionnaire,
• Three (3) professional references: (Your current supervisor, a previous supervisor, and a colleague)...Please include the following information for each reference:

i. Name

ii. Organization

iii. Position

iv. Email

v. Phone number

Applicants may submit their application packet using one of the following methods:

1. Email your application packet to: [email protected]

2. Mail your application packet to: (Postmark MUST be before 11:59 p.m. on Thursday, October 8th, 2026) HACA / Attn: Mildred Otis, Human Resources Manager 22941 Atherton Street Hayward, CA 94541

Job Type: Full-time

Pay: $5,213.00 - $6,331.00 per month

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person