Elite Relationship Manager

We are looking for an experienced and driven Elite Relationship Manager to join Branch Banking – Liabilities team.

Looking for strong experience in HNI Relationship Management, CASA, Term Deposits, Investments & Insurance , along with a strong local network and a passion for revenue generation,

Looking for candidates who are at Chennai only

Position Details

• Designation: Elite Relationship Manager
• Grade: DM/M
• Business Unit: Branch Banking
• Division: Liabilities
• Reporting To: Branch Manager
• Level: Individual Contributor
• Travel: Extensive
• Job Location : Chennai

Roles & Responsibilities

• Acquire new HNI customers and grow the customer book.
• Build and maintain strong relationships with mapped HNI customers.
• Deepen CASA and Term Deposit relationships and increase customer wallet share.
• Cross-sell and upsell banking, investment, insurance, asset referral and digital banking products .
• Identify customer investment needs and provide suitable, research-based investment solutions.
• Manage customer portfolios and provide investment advisory to new and existing clients.
• Drive monthly revenue targets through effective relationship management and product penetration.
• Generate referrals and develop opportunities from existing and new clientele, including domestic and NR customers.
• Ensure activation and usage of digital channels including Internet Banking, Mobile Banking and Debit Cards.
• Monitor customer transactions, service requirements and portfolio quality.
• Track market trends, competitor offerings, pricing and product developments.
• Address customer queries and complaints effectively while ensuring a high-quality customer experience.
• Ensure strict adherence to KYC, AML, audit, compliance and risk management requirements.
• Work closely with the Branch, Cluster, Regional and Zonal teams to achieve business objectives.

Required Skills

• Strong HNI/affluent relationship management skills.
• Proven expertise in CASA, Term Deposits, Investments and Insurance products .
• Excellent sales, cross-selling and upselling capabilities.
• Strong local market network and customer acquisition capability.
• Excellent communication, negotiation and relationship-building skills.
• Strong analytical, planning and decision-making abilities.
• Result-oriented approach with a proven ability to achieve revenue targets.
• Good understanding of market trends and competitor strategies.
• Strong execution, collaboration and customer service skills.
• Ability to manage multiple priorities and work in a target-driven environment.

Eligibility & Experience

• Post Graduate with 5 to 7 + years of relevant experience in Acquisition / Relationship Management.
• Candidates from Banking, NBFCs or Boutique Wealth Management firms are preferred.
• Good knowledge of Investment and Insurance products is essential.
• Strong track record in HNI/affluent customer acquisition and revenue generation.
• IRDA Certification & NISM Certification with valid EUIN required.

Key Performance Areas

• CASA Deepening & AMB Growth
• CASA NTB Acquisition
• TPP Revenue – Investments, Insurance & Asset Referral
• Product Penetration / Wallet Share
• NTB Customer Acquisition
• Term Deposit Book Growth
• Digital Channel Activation
• Customer Service & Portfolio Quality
• Audit, KYC, AML & Compliance
• Customer Group Relationship Penetration

Location: Respective Branch Mapping (Chennai)

Thanks!