EL/PL File Handler

Department: Legal

Location: Liverpool

Description The claims handler CH4 will be responsible for managing a caseload of Public / Employers Liability claims between the value of £30,000 - £50,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.

Key Accountabilities

• To pro-actively manage a caseload of Public Liability, Employers Liability, Product Liability & Property Damage claims

• Maintain accurate data on relevant case management system

• Comply with set client SLA’s

• Ensure quality service standards and productivity levels are maintained to a high standard

• Allocate new claims and set strategies

• Carry out supervisory tasks appropriate to level

• Assist with training and mentoring team members

• Undertake appropriate additional tasks provided by the Team Leader

• Attend Client review meetings and assist with client project work where applicable

• Build and maintain excellent relationships with Clients

Experience, Skills and Qualifications

• Minimum 5 years claims handling experience

• Experience dealing with quantum up to £50k

• Significant experience dealing with complex liability and quantum issues

• Excellent attention to detail

• Strong communication and negotiation skills

• Effectively prioritises workload

• Experience providing training or mentoring and supervising

• Strong Client relationship skills

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation