Email and Chat Support Agent-s

Chat Support Representative – CebuReady to Build Your Customer Service Career?

Maybe you're looking for better income, new skills, or a BPO role where you can grow. If you prefer written communication, chat support gives you the opportunity to build customer service experience while developing your communication, multitasking, and problem-solving skills.

As a Chat Support Representative, you'll assist customers through live chat while providing accurate information and helpful solutions.

Salary & Benefits

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid training from Day 1
• Continuous learning and upskilling
• Career growth opportunities
• Full-time onsite employment

Qualifications for a Chat Support Representative

• High School or Senior High School graduate
• No BPO or call center experience required
• Fresh graduates and first-time job seekers welcome
• Career shifters encouraged to apply
• Strong written English communication skills
• Good typing and computer skills
• Strong attention to detail
• Ability to handle multiple conversations
• Good customer service and problem-solving skills
• Willing to work onsite and shifting schedules

Your Day-to-Day

• Assist customers through live chat
• Respond to inquiries clearly and professionally
• Provide accurate information and solutions
• Handle account, product, or service concerns
• Process customer requests and updates
• Manage multiple chat conversations when required
• Document customer interactions accurately
• Escalate complex concerns when needed
• Follow quality, productivity, and customer service standards

What Happens After You Apply?

Selected applicants will receive paid training covering chat support processes, systems, communication standards, and customer service procedures before handling customer interactions.

As you gain experience, you can develop skills that may lead to opportunities in Quality Assurance, Training, Workforce Management, Team Leadership, or Operations.

Job Details

Location: Cebu City, Cebu
Work Setup: Onsite
Schedule: Shifting, including nights, weekends, and holidays when required

Start Your Chat Support Career

You don't need previous BPO or chat support experience to get started. Bring your strong written communication, willingness to learn, and attention to detail.

Apply now and start building your Chat Support career

Pay: Php14,000.00 - Php26,000.00 per month

Benefits:

• Additional leave
• Company car
• Company Christmas gift
• Company events
• Free parking
• Gym membership
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person