Email & Chat Support Executive

Roles and Responsibility

• Provide top-notch support to clients through various communication channels.
• Respond to customer inquiries via email and chat in a timely and professional manner.
• Resolve customer complaints and issues efficiently.
• Collaborate with internal teams to improve overall customer experience.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products and services to provide accurate information.

Job Requirements

• Excellent language proficiency, specifically B2 level.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficient in using computer systems and software applications.
• Strong problem-solving and analytical skills.
• Ability to work collaboratively as part of a team.
• Educational background: 10th + 2.