(Email & Chat Support) Non Voice Support - Urgent Hiring Virtual Process

About the role

Stark BPO Services is seeking a dedicated Email & Chat Support Specialist (Non-Voice Support) to join our growing customer service team. This is a full-time position based in Quezon City, Metro Manila, operating in a virtual environment. In this role, you will be the voice of our company through written communications, providing timely, professional, and effective support to our customers via email and chat channels. Your primary responsibility will be to resolve customer inquiries, troubleshoot issues, and ensure customer satisfaction whilst maintaining our high standards of service quality.

Key responsibilities

• Respond to customer inquiries received through email and chat channels in a timely and professional manner
• Provide accurate information and effective solutions to resolve customer issues and concerns
• Document all customer interactions and maintain detailed records in our customer service systems
• Follow company protocols and procedures to ensure consistent quality and compliance standards
• Handle multiple customer conversations simultaneously whilst maintaining quality and professionalism
• Escalate complex issues to appropriate departments or senior team members when necessary
• Identify trends in customer inquiries and provide feedback to improve our service offerings
• Maintain a professional tone and positive attitude in all customer communications
• Meet daily, weekly, and monthly performance targets for response time, resolution rate, and customer satisfaction scores

What we're looking for

• Excellent written communication skills with strong grammar, spelling, and punctuation abilities
• Proven customer service experience, preferably in a call centre or non-voice support environment
• Ability to multitask and handle multiple customer conversations efficiently
• Strong problem-solving skills and ability to think critically to resolve customer issues
• Proficiency with customer service software and systems (training will be provided)
• Patience, empathy, and a genuine desire to help customers
• Ability to work independently whilst being part of a collaborative team
• High level of attention to detail and accuracy in all communications
• Reliable internet connection and a quiet, professional workspace suitable for a virtual environment
• Flexibility to adapt to changing priorities and demanding work situations
• Preferred: Experience with live chat platforms or email ticketing systems
• Preferred: Knowledge of the industry or product the company serves

About us

Stark BPO Services is a leading provider of business process outsourcing solutions, specialising in delivering exceptional customer service across multiple channels. We are committed to supporting businesses by providing reliable, scalable, and cost-effective support services. Our team is dedicated to maintaining the highest standards of professionalism and customer satisfaction. We foster a collaborative work environment where our employees are valued, supported, and encouraged to grow in their careers.

What we offer

We provide our employees with a supportive and dynamic work environment. Our benefits include competitive compensation packages, flexible working arrangements suitable for virtual operations, opportunities for career development and advancement, performance-based incentives, and ongoing training to enhance your skills. We prioritise the wellbeing of our team members and offer support to help you succeed in your role. We believe in creating an inclusive workplace where all employees feel welcomed and supported.

Apply now

If you are an enthusiastic and customer-focused individual ready to deliver excellent support through email and chat channels, we would love to hear from you. Please submit your application to join the Stark BPO Services team today. This is an urgent hiring initiative, so successful candidates may begin their virtual onboarding process promptly.