Email Marketing Support Expert

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Build and send email campaigns in Salesforce Marketing Cloud (and other email marketing systems if required like Klaviyo or Braze) using approved templates and supplied content.
• Set up audience lists and Data Extensions based on instructions from senior team members.
• Apply basic personalization and dynamic content rules using predefined fields.
• Schedule email sends and support Journey Builder execution for simple automations.
• Complete quality assurance (QA) checks before sends (links, formatting, personalization, test sends)
• Test emails across devices, inboxes and browsers to ensure consistent display.
• Monitor sends to ensure successful delivery and flag any issues promptly.
• Pull and share post-campaign reports (opens, clicks, bounces, unsubscribes)
• Maintain list hygiene, including suppression lists and unsubscribe handling.
• Follow documented processes for privacy, consent and compliance.
• Keep campaign records, naming conventions and documentation up to date.
• Support the wider marketing and CRM team with day-to-day email execution tasks.

Who are we looking for?

• Minimum educational requirement is Senior High School graduate or equivalent.
• Minimum 2 years of experience in marketing, digital marketing, or communications (including relevant internships or graduate roles)
• Exposure to Salesforce or Marketing Cloud (training, coursework or on-the-job) desirable.
• With exposure and understanding of privacy, opt-in and unsubscribe principles (training provided)
• Preferably Basic experience with email tools or CRM platforms
• With Exposure in marketing communications or related qualification (desirable, not essential)
• Excellent English communication and customer service skills, with proficiency at CEFR Level B2 or higher (spoken, written, and reading).
• Strong data accuracy and high attention to detail.
• Strong problem-solving skills and adaptability to changing processes, systems, and client requirements.
• Clear communicator, who escalates issues early.
• Reliable, consistent and task-focused
• Open to feedback and coaching, with a commitment to continuous performance improvement.