Email Support Executive

Email Support Executive – Job Description

Job Title: Email Support Executive
Location: Thane
Experience: 1–2 Years
Salary: ₹15,000 – ₹22,000 per month (based on experience)
Working Days: 6 Days a Week
Shift Timing: Day Shift

Job Responsibilities

• Handle customer queries and requests through email in a timely and professional manner.
• Respond to customer concerns while maintaining service quality standards.
• Coordinate with internal teams to resolve customer issues.
• Maintain accurate records of customer interactions and follow-ups.
• Ensure adherence to company policies and service-level agreements (SLAs).
• Escalate complex issues to the concerned departments when required.
• Prepare and update reports related to customer interactions.
• Provide excellent customer service and maintain customer satisfaction.

Required Skills

• Good written and verbal communication skills.
• Basic computer knowledge and proficiency in MS Office.
• Ability to draft professional emails and maintain proper documentation.
• Strong attention to detail and problem-solving skills.
• Ability to work in a fast-paced environment.

Educational Qualification

• Any Graduate (Mandatory)

Preferred Candidate Profile

• 1 to 2 years of experience in customer service, email support, backend operations, or banking operations.
• Immediate joiners preferred.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person