Email Support Executive

Email Support Executive

Job Type: Full-Time
Shift Timing: Rotational Shift (As per Process Requirement)
Working Days: 6 Days Working (1 Rotational Week Off)
Qualification: HSC or Above
Salary: ₹16,000 – ₹18,000 In-Hand

JOB OVERVIEW

• We are hiring Email Support Executives responsible for handling customer queries through email and written communication channels.
• This is a non-sales and non-target role focused on customer query resolution and service quality.
• Candidates must have good written communication skills and attention to detail.

KEY RESPONSIBILITIES

• Handle customer queries via email and ticketing tools
• Provide accurate and timely responses to customer concerns
• Maintain proper email etiquette and professional communication
• Ensure queries are resolved within defined TAT / SLA timelines
• Update customer records and maintain proper documentation
• Coordinate with internal teams for issue resolution when required

CANDIDATE REQUIREMENTS

• Good written English communication required
• Basic computer and typing knowledge
• Ability to understand customer issues and provide proper resolution
• Ability to work in rotational shifts
• Immediate joiners preferred

PREFERRED SKILLS

• Prior experience in email or chat support process
• Knowledge of CRM or ticketing tools
• Good analytical and problem-solving skills
• Professional and customer-focused approach

WHY JOIN US

• Professional Work Environment
• Growth Opportunities Based on Performance
• Fixed Salary Structure
• Process Training Provided

HIRING NOTE

• Immediate Joiners Preferred

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹18,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• What was your last in hand salary?

Education:

• Higher Secondary(12th Pass) (Preferred)

Work Location: In person