Email Support Representative

Email Support Representative at Lorygen Group The Opportunity Lorygen Group has a remote opportunity for an Email Support Representative supporting digital presence, accessibility, customer service, marketing, content, project coordination, reporting, and digital support. You will primarily help customers resolve questions and service issues through clear, timely support across approved communication channels. This is a full-time opening for candidates throughout the United States.

Location: United States — 100% Remote

Job Type: Full Time

Salary: $44,000 - $51,500 per year

Your Day-to-Day

• Respond to or initiate customer contacts through approved phone, email, chat, ticketing, or other support channels used by Lorygen Group.
• Review account or request details, document each interaction, and update records with complete notes and next steps.
• Resolve routine questions and service issues within policy and escalate complex, sensitive, or unresolved cases.
• Follow up on open cases, promised actions, scheduled contacts, or missing information so customers receive timely updates.
• Use approved knowledge resources, scripts, and procedures while adapting communication to the customer’s specific question.
• Meet service-quality, response-time, documentation, and customer-satisfaction expectations for the Email Support Representative role at Lorygen Group.

What You'll Bring

• High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles.
• Strong written and verbal communication with a patient, professional, solution-focused approach.
• Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
• Ability to learn policies and service information quickly and explain them clearly.
• Reliable internet access, a quiet workspace, and the ability to work independently.
• A pre-employment background check is required.

Position Information

• Employment type: Full Time
• Work arrangement: 100% Remote — United States
• Experience level: Entry Level
• Base salary: $44,000 - $51,500 per year

Application Apply by completing the online application and uploading your current resume. Make sure all requested information is accurate and complete.