Email Support Representative

Job Title: Email Support Representative – Clothing Brand

About the Role:

We are looking for enthusiastic and customer-focused Email Support Representatives to join our team for a leading clothing brand. You will assist customers with product inquiries, orders, and returns, and resolve concerns efficiently. If you are passionate about fashion and delivering exceptional customer experiences, this is your opportunity.

Key Responsibilities:

• Manage customer inquiries related to products, sizing, availability, and orders.
• Assist with returns, exchanges, and order tracking, ensuring prompt and seamless resolutions.
• Address and resolve customer concerns professionally, escalating issues as necessary.
• Stay informed about the product line and company policies to provide accurate and helpful information.
• Maintain detailed and accurate records of all customer interactions in the system.

What You’ll Bring:

• Strong verbal communication skills with a professional and customer-oriented approach.
• Open to fresh graduates.
• Passion for fashion and familiarity with current trends.
• Problem-solving skills, attention to detail, and adaptability to shifting schedules.
• Proficiency in basic computer systems and CRM tools.
• Amenable to working onsite at Double Dragon, Pasay.
• Shifting schedules to support 24/7 customer operations.
• Availability to work evenings, weekends, and holidays as needed.