Email Support Specialist

The Opportunity Biz Voice Boost Inc. is hiring a Email Support Specialist to handle customer conversations consistently across contact-center queues and channels. This is a full-time, 100% remote position open to candidates in the United States.

Company context: Customer-communication and call-center solutions provider whose current hiring also spans communications, marketing, public relations, events, and client engagement. The work touches customer conversations, support tickets, CRM histories, knowledge resources, quality reviews, and workforce schedules. In practical terms, the role should make call-center and support workflows easier to coordinate, verify, and follow through without losing the source or current status.

What You'll Do

• Manage assigned inbound or outbound contacts using approved scripts, knowledge resources, and brand standards.
• Authenticate or verify the information required for the interaction while following privacy and access rules.
• Resolve eligible requests, explain next steps clearly, and route issues outside the role's authority to the correct queue.
• Write concise CRM or ticket notes that capture the customer's need, troubleshooting performed, outcome, and follow-up.
• Use coaching and quality feedback to improve accuracy, tone, documentation, and first-contact handling.

What Success Looks Like In this Email Support Specialist role, success means interactions are accurate and respectful, queue work is completed reliably, CRM notes are usable, and escalations reach the right owner without losing customer context. Work should be accurate enough to review, documented enough to continue, and timely enough that avoidable delay is visible before it becomes a customer or operating problem.

What You Bring

• Clear spoken or written communication suited to the assigned support channel.
• Comfort navigating a CRM, ticket queue, knowledge base, and remote collaboration tools.
• Consistent documentation and adherence to approved workflows.
• Resilience, empathy, and professionalism during high-volume or sensitive contacts.

Position Details Full-time. Associate level. 100% remote within the United States. Base compensation: $44,000-$66,000 per year, depending on experience and qualifications. The role uses approved digital systems, email, phone, shared documents, and remote collaboration tools; reliable internet access and secure handling of company or customer information are required.