Email Support Specialist

Destinations Travel Advisors, LLC is seeking a professional and detail-oriented Email Support Specialist to assist customers and travel advisors through timely, accurate, and helpful email communication.

The Email Support Specialist will serve as an important point of contact for customers who need assistance with travel inquiries, itinerary details, reservations, changes, confirmations, and general questions.

This position is ideal for someone who has excellent written communication skills, enjoys helping people, and can stay organized while managing multiple email conversations.

Responsibilities

• Develop and execute targeted email marketing campaigns using industry-leading email marketing software such as Mailchimp, Salesforce Marketing Cloud, Pardot, HubSpot, or similar tools.
• Implement and manage marketing automation workflows to nurture leads and enhance customer journeys through personalized email content.
• Conduct A/B testing on subject lines, content, send times, and other variables to improve open rates and click-through rates.
• Analyze email marketing performance using web analytics reporting tools like Google Analytics and native platform dashboards; monitor key metrics such as open rates, click-through rates, conversions, and unsubscribe rates.
• Collaborate with cross-functional teams to develop compelling email content that aligns with brand voice and marketing strategy; utilize copywriting skills to craft engaging messages.
• Segment audiences effectively through customer segmentation techniques including lead segmentation and behavioral data analysis to ensure relevant targeting.
• Research marketing controlled experiments to refine strategies based on data insights; continuously optimize campaigns for maximum engagement and ROI.

Experience

• Proven experience in email campaign management using platforms such as Mailchimp, Salesforce Marketing Cloud, Pardot, or HubSpot.
• Strong understanding of digital marketing performance monitoring and analytics tools including Google Analytics and web analytics reporting.
• Familiarity with HTML and CSS for customizing email templates; ability to troubleshoot basic coding issues.
• Experience with implementing marketing automation tools to streamline workflows and improve efficiency.
• Knowledge of customer segmentation strategies including lead segmentation for targeted campaigns.
• Background in digital marketing with a focus on email content marketing, A/B testing, and marketing analytics.
• Ability to interpret data from various sources like SQL databases or CRM systems such as Salesforce or HubSpot for informed decision making.

Entry-Level Candidates Welcome

Previous travel-industry experience is not required. Candidates with experience in customer service, retail, hospitality, reception, administration, call centers, or other communication-focused positions are encouraged to apply.

Training will be provided on company systems, travel-support procedures, and customer-service standards.

Ideal Candidate

• We're looking for someone who is:
• Professional and courteous
• An excellent written communicator
• Patient and customer-focused
• Highly organized
• Detail-oriented
• Reliable and responsive
• Comfortable working independently
• Able to handle multiple requests without losing accuracy
• Interested in travel and customer service

What We Offer

• Fully remote work environment
• Training and onboarding
• Professional development opportunities
• Supportive and collaborative team environment
• Opportunities for career growth
• Opportunity to gain experience in the travel industry

Schedule

Full-Time | Monday–Friday

Some flexibility may be required depending on customer-service and business needs.

How to Apply

If you have strong written communication skills and enjoy helping customers, we encourage you to apply through Indeed with your current résumé.

Pay: $24.11 per hour

Expected hours: No more than 40.0 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Professional development assistance
• Vision insurance
• Work from home

Work Location: Remote