EMEA Core Customer Success Manager

Who you are

• This role will be well suited for an individual with strong administrative skills as well as strong communication skills. You will be responsible for supporting all post-sales activities to help customers achieve maximum value from their Sugar investment to secure renewals and help drive product and user expansions
• Additionally, a preferred candidate will have solid experience in selling and/or support enterprise SaaS solutions, understand SaaS renewal cycles, and has a track record of exceeding quota.This role will provide the ideal candidate with the opportunity to develop skills in a supportive, learning organization. It is a demanding and exciting opportunity for the correct candidate
• 2 years of prior CSM, BDR or sales experience
• 1 year or more experience working with a CRM system
• A proven ability to manage to a defined plan with stated quarterly objectives
• Strong presentation, written and verbal communication skills
• Fluent English speaking skills
• We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for

What the job involves

• The role of the Customer Success Manager (CSM) is to support a global, pooled book of business to manage renewals and upsell opportunities. This is a great opportunity for a highly driven individual to make an impact and to join a customer success team
• Meet and ideally exceed team growth sales goals
• Meet and ideally exceed team renewal rate target of 83%, accurately forecasting and closing renewal opportunities on time
• Leverage digital-first and 1:many strategies to 1) engage at risk customers to drive adoption and 2) build expansion pipeline
• Document and manage your sales & renewals pipeline in our CRM application daily, to 100% accuracy
• Partner with our channel to drive joint opportunities to close
• Drive customer advocacy – references, case studies, and participation in events

Benefits

• Excellent healthcare package for you and your family
• Savings and Investment – 401(k) match
• Unlimited Paid Time Off
• Paid Parental Leave
• Online Legal Services (Rocket Lawyer)
• Financial Planning Services (Origin)
• Discounted Pet Insurance (Embrace Pet Insurance)
• Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
• Health and Wellness Reimbursement Program
• Travel Discounts
• Educational Resources - Career & Personal Development Program
• Employee Referral Bonus Program
• We are a merit-based company - many opportunities to learn, excel and grow your career!