EMEA People Operations Lead (12 Month Fixed-Term Contract)

• As the EMEA People Operations Lead you will help build and deliver a frictionless employee experience across the employee lifecycle for our teams in EMEA and help shape a global “shared services” model as it scales
• You will own front line support for employee inquiries including benefits and leave administration, alongside other operational activities and program delivery
• This role carries real ownership: you are the person Toasters in EMEA come to in the moments that matter, and the person who spots what is not working and fixes it
• To be successful you will bring a customer-centric and continuous improvement mindset, a proven ability to use technology and process to elevate the employee experience, strong stakeholder management, and experience in a shared services function within a global matrixed organization
• This role reports to the PeopleHub Manager and will work closely with the PeopleHub Director and across our global centers of excellence (COEs)
• Deliver front line People Services (Shared Services) support for the EMEA region across the employee lifecycle, including operations, benefits, leave administration, and compensation
• Serve as an escalation point for complex EMEA cases, resolving them accurately, compliantly, and with a high standard of service
• Track and report on metrics and service level agreements (SLAs) to measure service quality and provide insights for decision-making
• Spot what is not working and bring forward ideas to fix it, with the autonomy to test and implement improvements
• Drive continuous improvements focused on automation, standardization and scalability that improve the Toaster experience, increase efficiency, and ensure compliance with local laws and customs
• Build strong relationships with stakeholders across the People Team, Legal, Finance, and Business teams to influence change and drive adoption of an evolving service delivery model
• Be the local subject matter expert who can influence Global COEs on program design that is locally relevant and compliant while aligned to global principles
• Partner across the People & Places team globally to prioritize and deliver a variety of small to large, complex, integrated People team initiatives

Benefits

• Peer and company recognition programs
• Unlimited Vacation
• Sabbatical opportunity after five years
• Professional Development Reimbursement Program
• Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
• Various peer and company recognition programs
• 401(k) and matching
• Medical, Dental, & Vision Coverage
• Mental Health Benefits
• Subsidized backup childcare- Experience supporting Global HR Transformation: strategy, design, and transition of People Operations to create value for the organization
• Understanding of HR Technology, HR reporting, workflow, and auditing requirements (experience with Greenhouse, Workday, and ServiceNow is valuable)
• Excellent analytical, problem solving and decision making skills with strong attention to detail
• Experience operating in a matrixed structure, and influencing outcomes without direct authority
• Professional fluency in English and French (preferred), both written and spoken, with the ability to support Toasters and partner with stakeholders in both languages
• Experience with new entity creation and creation of complete employee lifecycle processes
• Familiarity with SOX (Sarbanes-Oxley), and experience working within SOX-compliant programs and processes
• Working knowledge of labour regulations, GDPR requirements and best practices to help ensure Toast remains compliant
• Significant hands-on experience within People Operations or Shared Services functions
• Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience