EMEA Service Director

Pacific International has been retained by a global technology company operating across advanced manufacturing, semiconductor technologies, industrial instrumentation, sensor technology, and precision engineering to appoint an EMEA Service Director .

This is a high-impact leadership opportunity for an experienced service executive to lead and transform the regional aftermarket and service organization across Europe.

Key Responsibilities

• Define and execute the EMEA service strategy
• Lead multi-country service teams across key European markets
• Drive service revenue growth, profitability, and customer retention
• Improve service operations, field performance, and customer experience
• Develop a high-performing service culture and leadership team
• Partner closely with commercial teams to expand aftermarket opportunities

Required Background

• Experience leading service organizations across multiple European countries
• Strong aftermarket and recurring revenue expertise
• A track record of service transformation and operational improvement
• Service P&L ownership
• Experience leading field service and customer support organizations
• Strong customer-facing and commercial leadership skills
• Fluent English is essential
• Professional proficiency in a second European language is highly preferred
• Experience working across diverse European cultures and business environments is strongly valued

Regular travel is expected.

Candidates must have experience leading service organizations within one or more of the following industries: Industrial Automation, Process Automation, Industrial Instrumentation & Controls, Semiconductor Equipment & Technology, Vacuum Technology, Precision Measurement & Sensor Technologies, Industrial Electronics.

About Pacific International Executive Search:

Pacific International, a globally recognized retained executive search firm, is dedicated to empowering Fortune 500, FTSE 100, and high-growth enterprises in building exceptional C-suite, senior-level, and strategic leadership teams while championing diversity and inclusion. Our adaptability, agility, and forward-thinking ethos distinguish us in the ever-evolving business landscape. Since 1997, we have been dedicated to building lasting client partnerships based on trust and reliability, and a proven track record of successful C-suite and mid- to senior-level leadership project delivery across many key industries globally.

PACIFIC DIVERSITY STATEMENT:

At Pacific International, diversity, equity, and inclusion are at the core of who we are and what we do. Our commitment to these values is unwavering and we proudly champion diversity on behalf of our clients in every Executive Search mandate we undertake. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. In pursuit of these objectives, we actively encourage applications from individuals of all backgrounds and identities.

For a confidential discussion about this opportunity, please contact [email protected] to schedule an initial call.