Emergency Communications Specialist

Job Summary

Join our dynamic team as an Emergency Communications Specialist, where you will serve as the vital link between emergency responders, law enforcement agencies, medical personnel, and the public. In this fast-paced role, you will expertly manage emergency calls, coordinate dispatch operations, and utilize advanced communication systems to ensure rapid response and safety. Your proactive approach and exceptional communication skills will help save lives and support community safety around the clock. This paid position offers an exciting opportunity to make a meaningful impact in emergency situations while developing valuable skills in emergency communication and dispatching.

Responsibilities

• Receive and prioritize emergency calls using multi-line phone systems, ensuring prompt and accurate information collection through phone triage and active listening.
• Dispatch law enforcement, fire services, EMS (Emergency Medical Services), and other first responders via radio communication systems and computer-aided dispatch (CAD) software.
• Utilize GPS and GIS (Geographic Information Systems) tools to determine precise locations for rapid response coordination.
• Maintain detailed records of all communications, including incident reports, and data entry logs.
• Apply police dispatch procedures, emergency medical dispatch protocols, and security guidelines to ensure compliance with established standards.
• Manage conflict situations with tact and negotiation skills, demonstrating excellent phone etiquette, conflict management, and customer service abilities.

Skills

• Excellent communication skills—both written and verbal—with the ability to convey information clearly under pressure.
• Technical proficiency in using radio communication systems, multi-line phones, data entry platforms, and transcription tools.
• Ability to analyze complex situations quickly while maintaining composure; strong analysis skills are essential.
• Demonstrated typing speed and accuracy for efficient data entry; familiarity with conflict management strategies is a plus.
• Knowledge of medical terminology related to emergency medical dispatching; CPR certification is preferred but not required.

This role offers a rewarding career path for individuals passionate about public safety, equipped with strong technical skills and a proactive mindset. Join us to be part of a dedicated team committed to community safety through effective emergency communication!

Pay: From $18.50 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Military leave
• On-the-job training
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person