Emergency Mitigation Crew Chief

Crew Chief

Reports to: Emergency Services Project Manager

Division/Department: Production

Supervises: Technicians

Status: Full Time, Non-Exempt

Overview

To assist the Emergency Services Project Manager on all water damage, carpet cleaning, mold remediation, infection control, and fire and smoke damage projects. This position is the first line of customer service and is responsible for timely communication with customers on arrival times. This position is also expected to be able to set up and monitor the appropriate equipment, and length of time needed to complete the project.

Responsibilities

• Performs and supervises water damage, carpet cleaning, fire and smoke damage, infection control, and mold remediation projects
• Provides verbal and written updates to customers including arrival times, project timelines, and status updates
• Maintains rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements
• Documents service and installation actions by completing forms, reports, logs, and records, as needed
• Prepares trucks and equipment for emergencies
• Assesses damage at the client’s property and attends to it
• Sets up and monitors equipment
• Takes pictures and documents progress of jobs
• Demonstrates a positive image of the Company to staff and clients; this shall include oral and written communication and visual presentation
• Implements best practices to aid the Company in meetings its vision and mission and in achieving Company goals

Knowledge

• High School graduate or equivalent preferred
• Working on-call schedule is required
• Maintains knowledge of IICRC S500 Standards and all basic aspects of restoration type projects preferred
• Ability to lift up to 50lbs
• Strong customer services skills
• Experience using a tablet or smartphone
• English usage, spelling, grammar and punctuation; basic mathematics
• Restoration industry language, practices and terminology; ability to seek out knowledge if new to the industry
• OSHA safety regulations as they pertain to the restoration industry; maintain an active role in monitoring the safety of yourself and other team members

Job Type: Full-time

Pay: $18.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Restoration: 1 year (Preferred)

License/Certification:

• Driver's License (Required)
• IICRC Certification (Preferred)

Work Location: In person