Emergency Recovery Support Worker

• **Employment Type:**Fixed Term Until 30 June 2027
• **Hours:**75 Hours per fortnight
• **Area:**Office Located  Shepparton.  Outreach locations: Strathbogie, Moira, Murrindindi and Mansfield (this may change as the scale of the disaster emerges)

Primary Care Connect is a local, not-for-profit organisation who has proudly supported our community for over 30 years. Operating under the social model of health, we offer inclusive community health care services of the highest quality.  We work collaboratively with our clients and other services to best support the health and wellbeing needs of all people. We pride ourselves on providing trauma informed, person centred and consumer driven care that allows people to take control of their lives and bring about meaningful change.

To find out more about Primary Care Connect, please visit**www.primarycareconnect.com.au

About the Role

The Emergency Recovery Support Worker will provide Emergency Response case support and case management for people who have been impacted by emergency events such as fire, flood etc. across the Moira, Mitchell, Murrindindi, Mansfield and Strathbogie Shires. The Emergency Recovery Support Worker will support people with complex recovery needs as a result of being impacted by a major emergency in Victoria.

Key Selection Criteria

The following criteria must be met and addressed in applications for consideration for this position:

Essential

• Diploma or higher qualification in relevant discipline such as AOD, Social Work or Community Services.
• Demonstrated experience in case work/case management with community services, emergency response, family services, homelessness, mental health, AOD or related fields.
• Strong service coordination skills including warm referral, advocacy, and interagency collaboration.
• Highly developed communication skills, including the ability to engage people in distress and respond sensitively.
• Demonstrated understanding of trauma-informed practice and the impacts of disaster/emergency events.
• Strong administration capability including client documentation, care plans, and data entry.
• Ability to work flexibly, independently, and as part of a multidisciplinary team in changing environments.
• A valid driver's licence and willingness to travel to impacted sites.
• Professional and personal alignment with Primary Care Connect’s core values

Desired

• Experience supporting people impacted by family violence, housing instability, financial hardship, or complex psychosocial needs.
• Knowledge of Victorian recovery arrangements and local service systems.
• Experience delivering outreach services in community settings.

Benefits and Perks

Our Employee Value Proposition is more than a list of benefits — it’s the full experience of working with us. From meaningful work and interesting projects to a genuine commitment to work-life balance, growth and inclusion, Primary Care Connect is a place where people are supported to do their best work.

When you join Primary Care Connect, you’ll enjoy:

• A strong wellbeing focus and genuinely supportive culture
• Not-for-profit salary packaging to increase your take-home pay
• Professional development and learning opportunities
• Access to an Employee Assistance Program (EAP)
• An on-site, in-house gym

If you’re looking for a role where your skills are valued and your wellbeing matters, this could be the perfect next step.

If this sounds like you, please include in your application the following;?

• Cover letter addressing the Key Selection Criteria
• Current resume with at least two professional references, or willingness to provide on request.

Further information can be found by:

1. Visiting our careers page to view the position description: https://www.primarycareconnect.com.au/Careers/Current-Vacancies?**OR**
2. Contacting Cara Gileson [03 5823 3200](tel:03 5823 3200)

Primary Care Connect (PCC) is committed to supporting the safety, wellbeing, culture and participation of all children and young people.? We have a zero-tolerance policy to child abuse and neglect; we work to identify early risks and take action regarding all allegations and safety concerns. As a Child Safe Organisation every employee and volunteer is required to have a current Working with Childrens Check.

Primary Care Connect acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the land and acknowledges and respect to their Elders, past and present.

We welcome people of any age, gender, sex, sexuality, culture, religion, and ability.