Emergency Response Coordinator

Help people when they need it most.

When homes are damaged by storms, burst pipes, fires, fallen trees, or vehicle impacts, you'll be one of the first people our customers speak to - and usually the first person that is actually arranging works to help them start putting their lives back together.

You'll bring a compassionate attitude in delivering solutions to our clients in a fast-paced environment. From talking to our customers and clients to determine the claims requirements, discussing this with our trusted contractors then bringing all of this together to deliver an exceptional experience to our clients and their customers.

No two days are the same, and the work you do has a real and immediate impact on people during some of their most challenging moments - whether it's keeping them in their home, preventing the spread of damage or helping them feel safe after a loss.

About Mk3 Group

Mk3 Group is a national insurance building and restoration company with offices across Australia. We work with some of Australia's leading insurers, to deliver complete insurance building & restoration services from assessment, emergency response, restoration and repair services across residential and commercial properties.

As part of our growing Emergency Response Team, you'll play a critical role in helping customers upfront when they need support most.

What You'll Do

• Triage and coordinate emergency make safe claims across our national portfolio
• Arrange contractors and trades to attend damaged properties
• Communicate clearly with customers, insurers, brokers, and contractors
• Monitor jobs to ensure service levels are met
• Keep accurate claim records and updates
• Review trade reports and supporting documentation
• Resolve issues quickly and drive positive customer outcomes
• Finalise claims, invoices, and outstanding actions

Some of the claims you'll see

• Escape of Liquid (EOL) & Burst Pipes
• Storm and roof leak damage
• Fire damage
• Vehicle impacts
• Fallen trees
• Break-ins

What We're Looking For

Experience in any of the following is highly regarded (but not essential):

• Insurance claims
• Trade scheduling or workforce allocation
• Building or construction administration
• Property maintenance coordination
• Customer service or contact centres
• Emergency response or restoration services

Most importantly, you're organised, calm under pressure, communicate well, and enjoy helping people.

Why Join Us?

With more than 140 staff nationally, MK3 is continuing its drive for excellence across our business. Our Emergency Response Team is growing in leaps and bounds creating an opportunity for you to join our team and help build it into powerhouse, not just within our business but within the industry.

Our leaders are truly dedicated to supporting growth and development within our teams to support internal progression through leadership or other technical roles in the future.

• Hybrid working opportunities
• Annual Birthday Leave Day
• Optional RDO Program

Key Skills

• Strong customer service skills
• Excellent communication
• Ability to manage competing priorities
• Good computer literacy
• Problem-solving mindset
• Attention to detail
• Strong organisational skills

How to apply

Hit the ‘Apply Now’ button and attach your Resume and Cover Letter.

You must currently be in Australia and have unrestricted work rights.

As a crucial part of our recruitment process, we require all suitable applicants to undergo background checks, which include reference and criminal record checks.