Emergency Roadside Dispatcher

Job Overview
We are seeking a dedicated Emergency Roadside Dispatcher to coordinate and manage roadside assistance services efficiently. This role involves real-time communication with field technicians, dispatching emergency services, and ensuring timely response to roadside incidents. The ideal candidate will possess strong communication skills, technical proficiency with transportation management systems, and the ability to analyze and optimize service delivery.

Duties

• Receive and prioritize emergency roadside requests via multi-line phone systems and digital platforms.
• Utilize GPS, and transportation management systems such as Field Service to determine optimal dispatch routes.
• Coordinate with fleet management and AAA to deploy appropriate assistance vehicles promptly.
• Maintain accurate data entry related to dispatch activities, vehicle status, and incident details.
• Monitor schedules, and transportation planning to ensure seamless service flow.
• Communicate effectively with technicians, customers, and internal teams using phone etiquette and clear communication skills.
• Track and analyze logistics data to improve dispatch efficiency and service response times.
• Manage documentation related to fleet operations.

Skills

• Proficiency in GPS technology, and transportation management systems such as Fields Service.
• Strong analysis skills for optimization and problem-solving in high-pressure situations.
• Experience with dispatching fleet management.
• Excellent communication skills including phone etiquette, clear verbal communication, and data entry accuracy.
• Ability to operate multi-line phone systems and manage high call volumes efficiently.
• Knowledge of transportation planning.

Pay: $20.00 - $23.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person