Emergency Vehicle Technician I

Job Summary Under direction, delivers technical services to telecommunication systems, computer systems, networking infrastructure environments, and wireless systems; performs support for various software applications; performs related work as required.

Examples of Duties

• Performs problem determination, assistance, configuration, and technical support for telecommunications and related functions including PBX, telephone desk sets, cell phones, and BlackBerrys;
• Performs problem determination, assistance, configuration, and technical support for wireless communications and related functions including access points, wireless access cards, security and surveillance cameras;
• Performs problem determination, assistance, configuration, and technical support for networking infrastructure and related functions including standalone servers, and VMware servers;
• Aids in the process of maintaining a software/hardware inventory;
• Performs limited hardware maintenance and repairs on printers, computers, and other peripherals;
• Supports the Help Desk staff; captures pertinent call information in the Help Desk database; analyzes trends in reported calls and offers solutions in evaluated areas;
• Provides solutions to user problems over the telephone and through remote control of computers; offers remedies to recurring problems in the way of upgrades, training, replacement software or hardware, telephones, cell phones, access points, BlackBerrys, components, etc.;
• Determines cause of error or system failure and applies corrective steps or standard operational techniques in cases where error or system failure can be corrected;
• Adjusts system configurations to Active Directory as necessitated by user requests, changes, additions, and deletions of users and/or workstations;
• Administers network shares and permissions on a Microsoft network;
• Assembles, tests, configures, delivers, and installs personal computers, personal computer software, telephones, cell phones, access points, BlackBerrys, wireless cards, components, and peripherals;
• Provides documentation of problems and methods used for solving/correcting those problems by utilizing the on-line system for hardware, software, telephone, cell phone, access points, BlackBerrys, wireless cards, etc.;
• Assists in the preparation of the estimates of time, equipment, personnel and total costs of recommended changes, enhancements, upgrades, and etc. for solutions to problems and projects;
• Serves as point of contact for service/repair to telephones, cell phones, BlackBerrys, wireless cards, etc.;
• Programs cell phones, BlackBerrys, wireless cards, and telephones; resets voicemail passwords;
• Maintains contact list, battery and accessory replacements, audits cell phone billing, creates monthly local and long distance usage reports;
• Configures wireless profiles for internal access on Police, Fire/Rescue, and other City employees’ laptops;
• Manages land lines to include moves, adds, and changes;
• Performs GIS data updates, distribution, and sharing functions as appropriate;
• Provides technical assistance to related staff and citizens on GIS matters;
• Develops cartographic products and tabular reports from GIS databases as appropriate;
• Develops and updates related GIS procedures and documentation;
• Builds GIS data layers and corresponding metadata to support the GIS development;
• Supports other departments with the generation of various production maps;
• Performs other related duties as required.

Minimum Qualifications Education and Experience :

• Graduation from an accredited college or university with a bachelor’s degree in computer science or closely related field and three years related work experience; or
• Graduation from an accredited college or university with an associate’s degree in computer science or closely related field and five years related work experience; and
• Minimum of three years experience with personal computers in a support/user environment utilizing the hardware and software (described below); experience with Microsoft networks; some experience with teaching software/hardware techniques to users; some experience with IBM's AS/400.

Software Supported Microsoft Office Professional, Microsoft SQL Client, Microsoft SMS, Citrix, Microsoft Windows XP/2000/Vista, Windows 2000/2003 Server, networking tools, Internet Explorer, Net Motion, DOCS Open, Trend Micro, Norton Utilities, various utilities, diagnostic programs, and other software as required.

Knowledge Of Knowledge, Skills, and Abilities:

• Computer systems including personal computers, networks, telecommunications, and computer components;
• Windows domain structure and Active Directory;
• Word processing, spreadsheet software, database software, personal computer operating system software and other common PC application packages.

Skill In

• troubleshooting and repairing PCs, telephones, cell phones, wireless access points, BlackBerrys, wireless cards, and related hardware.

Ability To

• work independently within City policies, procedures, rules, and regulations;
• teach users in a classroom environment;
• communicate effectively verbally and in writing;
• provide excellent customer service to users;
• work in a fast-paced environment, organize work, set priorities, meet critical deadlines, and follow-up on assignments with a minimum of direction;

establish and maintain effective working relationships with departmental and user personnel.

Equal Opportunity / Affirmative Action Employer The City of Greenville offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance. Employees in designated part-time positions may participate in some of the benefit programs offered to regular full-time employees.

Visit the City of Greenville Human Resources Website for a more in depth summary of our benefits.

01

Do you have a two-year, four-year, or advanced degree in computer science or a closely related field?

• Yes
• No

02

Do you have at least three years progressive experience with personal computers in a Help Desk support/user environment?

• Yes
• No

03

If yes to question #2, please describe your role.

04

Do you have any experience teaching Microsoft Office software or PC hardware techniques to users?

• Yes
• No

05

How many years of experience do you have working with an IBM AS/400 system?

• None
• 1 - 2 years
• 3 - 4 years
• 5+ years

06

List any hardware and software you are familiar with in the following areas: telecommunications including wireless devices and PBX systems, Microsoft server administration, Active Directory, Microsoft networking, VPN or Citrix, VMware, Net Motion, and Geographic Information Systems (GIS). Describe your level of knowledge and estimate your years of experience with each area.

07

How many years of experience do you have working with PC hardware setup, maintenance, repair, and software configurations?

• None
• 1 - 2 years
• 3 - 4 years
• 5+ years
• Required Question